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Friday, December 10, 2010

Accenture job portal Recruitments for Collections Analyst ( Level G )-00111358


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Collections Analyst ( Level G )-00111358

Job Accounting & Finance

Primary LocationIreland-Dublin

Organisation Outsourcing for Accenture Clients (Services)

Schedule Full-time

Description
Role Summary
To ensure collection activities meet the required standards of the client by reducing aged debt, working pro-actively to ensure on-time collections and achieve SLA in relation to dispute/query resolution. You are expected to maintain a professional relationship with the Client and their customers.
In addition to the Collections role, a Senior Collector provides backup and support to the Team Leader by coaching, training and retraining new and existing Collectors.

Main Responsibilities/Accountabilities
· Acts as the second in charge in the absence of the Team Leader
· Provides training and coaching for new starters
· Assumes responsibility for retraining and coaching of existing staff
· Ad-hoc reporting and Analysis
· Contacts the Clients debtors to ensure on-time payment
· Is pro-active and reactive to ensure an overdue situation does not occur
· Ensures weekly/monthly collections targets are achieved or flags possible problems
· Requests payment remittance from customer to provide to Accenture Cash Applications Team
· Processes and escalates high quality dispute information as required in accordance with escalation policy
· Assists in the preparation of management reports in line with Clients and Accenture's requirements
· Ensures that the collections processes are followed and in adherence with procedures and SOX
· Is proactive and innovative with ideas to improve processes and service/deliverables to the client
· Attends Client meetings to discuss payment performance and addresses issues as required
· Produces monthly statements in line with clients processes and SOX
· Is flexibility around working hours during client specified key periods (month end)
· Performs any other duties deemed appropriate by either Accenture or the Client related to the collections/resolution process
Qualifications

1-2 years collections experience in an international environment
Strong interpersonal skills both oral and written with very good telephone skills
Ability to work on own initiative in a Team environment.
Good organisational & time management skills
Strong negotiation skills
Analytical approach / good problem solving skills
Excellent reporting skills
Knowledge of banking procedures, methods of payment, credit card processing an advantage
Competent in Microsoft Office
Fluent verbal and written Turkish & German is essential
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For More Information and apply online visit : http://careers3.accenture.com
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