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Guest Service Agent-Part Time
7 February 2011
To support the delivery an excellent airport guest experience which is aligned with the Etihad Airways corporate values.
You must have:
Minimum secondary education with 1-3 years customer service experience; airline experience is an advantage.
Strong written and verbal English language
Function specific licenses for tasks performed, where required e.g. load control
Controls as directed, flight-handling activities such as flight editing, check-in, transfers, boarding etc, in order to ensure a high service standard.
Acts as point of liaison for 3rd party check-in staff, monitoring third party activities to ensure that services are delivered in accordance with Etihad Airways values and requirements.
Plays an active role during delays and disruption whilst ensuring that our guests are cared for in the most appropriate manner.
Provides meet and greet, escort and queue combing duties as required.
Takes an active role in emergency response and business continuity activations and exercises.
Ensures that opportunities to optimize excess baggage revenues are identified and delivered.
Meets and greets guests, paying special attention to those with special needs.
Other ad hoc duties as detailed by the business as and when required.
Operating Environment: you have to:
Operates within a regulated environment, may work on a shifting pattern.
Etihad Airways For More Information about etihad careers and apply etihad careers online visit : http://careers.etihadairways.com