Monday, February 28, 2011

Etihad Careers Recruitments for Guest Affairs Coordinator at Etihad Airways


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Guest Affairs Coordinator

Country
UAE

City
Abu Dhabi

Department
Commercial

Closing date
2 March 2011

Job Purpose
You will be responsible to provide admin support to the Guest Affairs team, whilst maintaining accurate records of all guest feedback, received via Epiphany, fax and letter.

Responsibilities
Furthermore you will be responsible for:
Clearing the feedback queue on a daily basis.
Creating Cases for all guest concerns


Segregating the cases on different levels of priority
Passing on any information received in feedback from internal departments for any expected complains
Attending all phones calls in both Arabic and English and evaluates his concerns situation.
Supporting fellow team members
Liaising with Duty Manager on a daily basis regarding progress of work and any issues that arise
Direct contact with EY Guests to resolve minor issues or acknowledge compliments
Requirements
You should be able to demonstrate at least 3 years frontline customer service experience in either the airline or hospitality industry
In addition to above, you are also required to have the following

High school diploma
Good knowledge of all Microsoft Office applications
Ideally good airline product and procedural knowledge
High level of competency in both English and Arabic communication, oral and written.
Being Flexible with working hours in order to cover busy periods and mass disruption
OPERATING ENVIRONMENT
Guest Affairs is a highly stressful and pressured department, dealing with Guests who have been mishandled and want explanations immediately. At times of major disruption the workload is extremely high, with pressure to clear cases as quickly as possible.

Preference will be given to suitably qualified and experienced UAE Nationals for this position.

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etihad Airways For More Information about etihad careers and apply etihad careers online visit : Etihad Careers or etihad
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