Monday, February 28, 2011

Etihad Careers Recruitments for Retail Sales Agent at Etihad Airways

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Retail Sales Agent


Al Ain

Direct Sales

Closing date
4 March 2011

Job Purpose
You will be responsible to sell a complete range of Etihad products in one of Etihad’s ‘one stop shop’ retail outlets ensuring high standards of service and contributing to the achievement of direct sales revenue targets; to service guest requirements for changes in existing bookings and Etihad Guest.

Furthermore, you will, be responsible for:

Demonstrating Etihad brand through consistent exceptional levels of face to face customer service exemplified in high level of grooming and personal presentation, paperless and fully automated service offering and ‘first class lounge’ levels of cleanliness and shop appearance.
Achieving fulfillment criteria and presentation service levels including package documentation for air, accommodation, attractions, tours, cruises and value added products and services; promote selling of the entire range of Etihad products and services, including FFP, promotional airline seat sales, Etihad merchandise and Etihad destination management services in the UAE.
Achieving agreed individual sales targets to contribute to the overall revenue targets.
Complete all bookings and report in line with the retail sales accounting processes and procedures ensuring accurate and prompt financial transactions.
You must have a minimum 2 years experience in an airline call centre and/or retail operation and with personal travel experience to key Holiday destinations on the EY network. Educated to at least secondary level is required, tertiary education a major advantage with certifications in elementary ticketing and basic fares using Amadeus reservation system and Orion system.

In addition to above, you are also required to have the following:

Excellent written and verbal communication skills
High computer literacy
Customer service training
Sales approaches & techniques training
Strong command of written and spoken English with Arabic an advantage
Sound understanding of Abu Dhabi & UAE market
Sound knowledge of customer service and sales principles
Thorough knowledge of tour operating in general, including air, hotels, resorts, car hire, tours, cruises, insurance & transfers
Strong knowledge of EY products and services
Additional Information
Operating Environment:

You will be operating within a retail outlet environment; may be required to work outside regular hours; occasional travel may be required to develop destination and product knowledge.

etihad Airways For More Information about etihad careers and apply etihad careers online visit : Etihad Careers or etihad