Tuesday, February 22, 2011

Etihad Careers Recruitments for Reservations & Ticketing Officer – Damman at Etihad Airways

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Reservations & Ticketing Officer – Damman



Closing date
6 March 2011

Job Purpose
To supervise all front desk activities to optimize all guest interactions and satisfaction whilst ensuring compliance with all EY ticketing policies and procedures and high standards of customer service delivery to exceed guest expectations.

You will be responsible to:

Supervise the efficient operations and monitor performance of the assigned team in order to achieve revenue, yield and volume targets.

Ensure team compliance with all EY reservation policies and procedures and standards of guest service (i.e. handling guest problems, answering telephone enquiries within 3 rings, pre-flight checks, timeliness, grooming, courtesy etc).
Handle day-to-day problem resolution, escalating to higher levels as required.Assign duties, responsibilities, staff roster and leave records.
Coach, counsel and motivate the team, evaluate performance in a meaningful way that recognizes staff achievements and provide opportunities for skills enhancement.
Ensure ticket stocks are correctly logged, stocked, stored and all material properly stocked and displayed.
In a state of flight disruption, ensure liaison with all involved (guests and colleagues alike) is managed in a positive manner and that revenue and guest satisfaction requirements are maintained.
High school graduate.
Three to five years airline or travel agency experience in a reservations and ticketing role with at least two years supervisory experience.
You will be required to have the following:
Etihad reservation system*AMADEUS* - courses in reservations and ticketing.
Airline advanced passenger tariff and pricing course.
Recognized IATA or knowledge in rules and regulation of airline restrictions
Coaching skills
Good written and oral English language skills
Ability to work under pressure and to short lead times
Able to work on own initiative
Good PC skills include Word, Excel, PowerPoint, Internet

Etihad Airways For More Information about etihad careers and apply etihad careers online visit : http://careers.etihadairways.com or Etihad Careers