Friday, February 25, 2011

LG Careers recruitments for CONTENT ANALYST


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CONTENT ANALYST
Job ID: 2011-1737
# Positions: 2
Location: US-AL-Huntsville
Experience (Years): 3
Posted Date: 2/3/2011
Category: Customer Service/Support - All Customer Service Openings

MORE INFORMATION ABOUT THIS JOB:

Overview:
This position includes specializing in a key product area such as appliance, consumer electronics, or mobile communications. Tasks include creating technical content in the form of articles, images, flow-charts, photographs, videos, or other materials in a web-based environment. Product specific content provides information to inform, teach, and troubleshoot problems on topics such as installation, operation, preventative maintenance, and general service policy assistance. Content is targeted to End-user Consumers and Customer Support Agents. This is a highly specialized position which requires strong English language skills, some training or educational experience, technical writing, and multi-media content development using publishing software for the Internet, video, and print.


Responsibilities:
Develops knowledge and understanding for existing and new models in one or several product categories: appliance, consumer electronics, or mobile communications.
Create web-based content (articles, images, diagrams, flow-charts, videos) that explain installation, operation, preventative maintenance, troubleshooting issues, and addresses frequently asked product questions for two key audiences: End-user Consumers and Customer Support Agents.
Content to be added to the support knowledge base which must be maintained for the specific product category including article creation, review, editing, and publishing.
Create or edit appropriate pictures and images for content.
Review and edit existing product documentation from Factory, Sales, and Marketing for inclusion in information library.
Develop video scripts for consumer videos and presentations.
Respond to customer issues and reviews posted on BtoC web site.
Coordinate New Product information from business unit sales/marketing with CS departments to inform about launch dates and new technology.
Other duties as assigned

Qualifications:
Bachelor’s degree in English, Language Arts, or Business.
Three to five years’ experience as a web content creator and technical writer, preferably in the electronics or manufacturing area.
Knowledge of various media and related fields, pre-press and print, video and post-production, multi-media development, and live presentation
Experience in website production and maintenance, including HTML development with publishing applications like DreamWeaver. Familiar with Adobe Photoshop and Acrobat. Knowledge of Flash.
Excellent oral, written, and presentation skills. Must be well organized to manage several projects at once.
The ability to explain highly technical concepts in a readily understandable way to inexperienced and/or non-technical persons.

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For More Information and apply online visit : LG Global Careers or www.lg.com
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