Friday, February 11, 2011

Nokia careers recruitments for Customer Service Engineer 3 - Customer Care Specialist 1 ()-CAR0000002X


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Customer Service Engineer 3 - Customer Care Specialist 1 ()-CAR0000002X

Job Services
Primary Location AR-Buenos Aires
Organization Markets
Schedule Full-time
Job Level Individual Contributor
Education Level Technical Diploma (±12 years)
Job Type Experienced
Employee Status Regular
Travel Yes, 10% of the time
Unposting Date 24/Feb/11

Description

"Connecting People" is at the heart of the Nokia brand. Nokia is the world's number one mobile solutions company, connecting more than 1.3 billion people every day. Mobile maps, apps, music, media, messaging and more are explored and presented here in a comprehensive mobile solutions world.

Nokia's people ambition is very clear: an advanced integrated company built upon trust and accountability, great leadership and common values. We understand people's desire to join a dynamic and innovative team, where your ideas are valued and your creativity is nurtured. Our future is your creation.

We are looking for a talented individual whose background embraces technical knowledge as well as business/commercial knowledge to manage activities within a dynamic repair center having to deal with key Vendors, Operators, and various technical, quality control, and non-technical Nokia personnel, as well as have the ability to generate technical reports. The talented individual will have excellent communication and interpersonal relations skills to be able to sucessfully communicate and interact with internal and external contacts in Argentina, Uruguay, Paraguay and Bolivia. Estimated travel: 15%-20%

"CUSTOMER SERVICE ENGINEER/CUSTOMER CARE SPECIALIST"

General Purpose
Plans and performs technical activities to service the customer and brings expertise to customer site on need basis.

Main Responsibility Area
Plans and executes technical tasks requiring specialist skills in own professional area.
Works independently with the responsibility for solving customer request cases and reporting according to processes.
Identifies and solves technical problems.
Shares knowledge in own professional area.
May support areas by participating in emergency and 24/7 duty.
Scope: Individual Contributor; Variety of complex tasks within area of responsibility.

Demonstrates initiative & contributes to problem solving.
Acts with independence and discretion in routine matters.
Makes decisions that affect own work.
Managerial/Supervisory
May act as Team Leader or Project Leader with some direct supervisory responsibilities in addition to own work assignments.
Variety of complex tasks within area of responsibility.
Demonstrates initiative & contributes to problem solving.
Acts with independence and discretion in routine matters.
Makes decisions that affect own work.
Impact: Impact is short-term and departmental/project in scope. Accountable for quality, accuracy and efficiency. Actions and errors can have functional area impact.

"Connecting people" is the heart of our brand. This is why Nokia is respected and recognized worldwide. Our people shape and create future technologies. This is something we are proud of, and so will you.

We offer a dynamic learning culture that nurtures openness, transparency, with endless opportunities for competence development. We reward the results of your success.

We cultivate a flexible culture that embraces the uniqueness of everyone's life. Our resources support the mobile way of working and make it possible to arrange your day in the way it suits your career and personal demands.

Qualifications

EnvironmentPerforms day-to-day activates to meet departmental/project objectives. Requires immoderate supervision. Applies commonly recognised concepts within their field of expertise. Shares knowledge with less experienced peers or have high collegial interaction. Raises innovative ideas
4-6 years relevant experience.
Degree
Mobile/wireless background highly preferred.
Languages: English/Spanish; Intermediate English is a plus, Beginner's is acceptable however must have strong combination of Tech and Business expertise.
Excellent communications skills.
Excellent interpersonal relations skills.
Excellent team-player
Competencies:
Services Mindset;
Managing Projects;
Care Business Understanding;
Supply Base Management;
Supplier Selection and Contracting;
Managing Contracts;
Customer Focus;
Team-building
Communications
Interpersonal relations
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For More Information and apply online visit : http://nokia.taleo.net
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