Wednesday, April 13, 2011

Nestle Careers Portal Vacancy for Boutique Manager, Nespresso (Chicago location)

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Boutique Manager, Nespresso (Chicago location)

Job Number: nest-00017368
Customer Service
New York NY

Sales and Customer Service
Achieve with the team, the daily, weekly, monthly sales and service level targets set for the boutique
Maximize capsule, accessories and machines sales in the boutique
Lead the team by example in servicing and selling to our customers all aspects of the Nespresso System.
Ensure that each and every customer (existing and potential) is served in the best possible manner, conclude every transaction with our consumers efficiently and effectively.
Proactively manage and deal with customer interactions/complaints etc.

Operational Accountabilities and Key Tasks
Team Management
Recruit and train the team
Motivate and coach the team to provide exceptional customer service in keeping with our premium image and positioning
Manage the shifts. Ensure that each shift/crew/team is well prepared and ready to work and hand over at the beginning and end of each shift
Leverage the competencies in the team.
Ensure an efficient deployment of resources in each shift/daily. Optimize the deployment/utilization of our resources according to the peaks and lows of our operations
Complete all reporting and documentation related to each shift
Implement SOPs and guidelines for the Boutique-in-Shop operations and ensure that the team understands and complies with them

Cash and stock management
Abide by cash collection procedures and monitor their application
Collect cash and organize appropriate transfer per procedure.
Run monthly/quarterly physical stocks inventories, place weekly orders define optimal delivery plan (frequency/cost/product availability/surface) and check deliveries to ensure a continually adequate stock level.
Supervise the execution of POSM, displays, merchandising, windows in keeping with int'l guidelines and norms
Manage all issues related to After Sales Service and Customer Queries. Provide Solutions to each customer in keeping with the operational set up
Work in parallel to shifts and support special events

PR & Events
Mobilize the team to achieve the objectives of each event or initiative

Training and Coaching
Constantly update one's knowledge/competencies on coffee and the Nespresso System.
Continuously evaluate the quality of service/messages, give individual feedback to the Coffee specialists
Create a culture of continuous learning within the team via daily meetings, focused group sessions, formal training using corporate training materials

Delivers all requested weekly/monthly reporting
Ensure that IT systems function correctly
Build/Maintain positive relationship with 'Shop' management and abide by regulations
Ensure the cleanliness of premises, maintenance, etc.
Minimum College with experience could also be considered
Hospitality management school a plus

5-7 years Retail Selling & Service experience in luxury boutique
2 years credible experience in managing/supervising people/teams
Knowledge of coffee (products, accessories, machines etc would be an advantage)
Knowledge of coffee (Nespresso System and Machines) from the source to the in-cup
Customer & Service Oriented
Demonstration and Presentation Skills
Punctuality and discipline
Excellent Presentation, Communication & Interpersonal

Self driven and entrepreneurial
Knowledge of Planning, organizing and controlling for the Boutique-In-Shop operations
Strong Team leader and player
Hands on and pragmatic
Coaching & Mentoring Skills (Team members and Customers)
Pleasing personality as an ambassador of Nespresso (premium positioning)
Proactive and responsive to anticipate and fulfill customer needs

This job will require working Saturday and Sundays and flexibility during the week.

Nestle For More Information about Nestle jobs and apply Nestle careers online visit : or nestle Official Website
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