Wednesday, July 27, 2011

Etihad Careers Portal Vacancy for Research Specialist - Guest Experience


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Research Specialist - Guest Experience

Country
UAE

City
Abu Dhabi

Department
Product & Services

Closing date
11 August 2011

Job Purpose
Successful candidate will be responsible to manage all research activities for Etihad including: Airs@t benchmarking survey, Etihad Guest Experience survey and undertake all necessary reporting to business areas. Provide comprehensive analysis and summaries of trends and conduct bespoke analyses and research activities as required by the business.

Responsibilities
Your responsibilities shall include but not limited to:
Manage all day-to-day activities associated with guest experience research.
Manage the day-to-day contact with research agencies.
Manage the planning, distribution and liaison of all research invitations via the EY airport/handling agent teams and the research agencies.
Prepare the background materials required for management and senior management meetings (such as BRM, Guest Experience Champions Forum) and any other bespoke requirements requested by business units.
Manage the Etihad Guest Experience Survey and IATA Airs@t survey.
Manage the collation, analysis and reporting of all Guest Affairs feedback and statistics.
Recommend best practice in achieving research goals, and supporting business areas in trials where research and guest feedback is necessary, collating all reports and preparing summaries and analyses.
Ensure accuracy of all research outcomes and presentations.
Prepare, and where appropriate deliver, reports and presentations, on the latest research findings across the wider business.
Instigate, plan, conduct, summarise and analyse qualitative and quantitative guest research to support all Etihad departments, and associated product/service providers (such as airport companies) with research relating to Etihad activities.
Requirements
General education to degree level with minimum 5 years experience in research, or equivalent statistics/research degree with practical experience of minimum 2 to 3 years, airline/air transport research experience preferred.

Training & Knowledge:
Business economic awareness
Familiar with industry standard financial reporting procedures
Familiar with industry standard IT systems and software
Excellent written and verbal communication skills
Highly numerate
Familiar with statistical packages
Highly Microsoft literate
Presentation skills – written and oral


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