Wednesday, August 17, 2011

CRM Delivery Cust Svc Rep -French Tech level 1 Vacancy at IBM Careers


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CRM Delivery Cust Svc Rep -French Tech level 1

Job ID BPD-0421312
Job type Full-time Complementary
Work country Egypt
Posted 10-Jul-2011
Work city Cairo
Job area Operations (all other)
Travel No travel
Job category Enterprise Operations
Business unit CRMProcOps
Job role CRM Delivery Cust Svc Rep
Job role skillset Delivery Operations Support
Commissionable/Sales-Incentive jobs only Yes

Job description
IBM is seeking recent graduates and experienced professionals to support our global customers with information inquires or requests about products, services or personnel received via telephone, fax, e-mail or other means, from customers, IBM personnel or business partners. This is an exceptional opportunity to develop your language skills and gain valuable work experience with a global leader in technology and services.

Depending on the client, Customer Service Representative (CSR) may provide some or all of the following: general inquiry support, service delivery support, education enrollment assistance, business partner service, data base management. They perform interrelated activities that deliver the primary service provided by the business function. You will gain knowledge and experience in using specialized tools and procedures to address the requester's needs. Primary measurement is customer satisfaction with the handling of these requests.

IBM is committed to developing a large presence in Cairo, which provides you an opportunity to build your career with us.

Required
Bachelor's Degree
English: Fluent
French: Fluent
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, national origin, genetics, disability, age, or veteran status.

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IBM For More Information about IBM careers and apply IBM careers online visit : IBM Careers or IBM Website
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