Friday, October 14, 2011

Cargo Customer Service Agent Vacancy @ Etihad Careers

Cargo Customer Service Agent


Abu Dhabi

Closing date
16 October 2012

Job Description
To provide exceptional standards of customer service and reservations, effectively and efficiently.Handle and coordinate the day to day customer service and operational issues, using sound product knowledge, strong leadership skills and problem solving abilities in order to provide exceptional customer service to Etihad Crystal Cargo Customers.

You should have:
A level or equivalent
And be Fluent in English
Flight Planning & Management Skills & Knowledge of Airline Industry Practices
As well as:

Customer Service and Cargo Reservations oriented trainings
Cargo Skills and procedures.
Flight planning and loading procedures.
Aircraft types and ULD limitations

Good knowledge of customer Service, operations and Sales functions.

Knowledge of Airline Industry Practices
Flight Planning, loading & Management Skills
Strong Numerical / Analytical Skills
Oracle Systems, Microsoft Office Package and Knowledge in IT related functions.
Cargo related systems.
Sales and Market knowledge is an advantage.
Monitor performance, coach and motivate staff to provide exceptional standards of customer service.
Prompt resolution of customer queries and complaints within specified turn around times.Enhancement of existing customer’s business portfolio through effective customer service.
Manage day to day customer service issues and service recovery in accordance with corporate Procedures
Maintain professionalism with internal as well as external customers.
Maintain high level of relationship with Worldwide GSSA’s
Effective business sourcing through telesales
Asses staff to understand training needs in order to meet job requirements and impart ‘on the job Training’ where required.
Responsible for ensuring the continuity of business In event of system breakdown.

Etihad Airways For More Information about Etihad careers and apply Etihad careers online visit : Etihad Careers or Etihad