Tuesday, October 25, 2011

Change & Problem Manager Job Openings at IBM Careers

Change & Problem Manager - S&D

Job ID S_D-0442288
Job type Full-time Regular
Work country India
Posted 21-Oct-2011
Work city - Any
Job area IT & Telecommunications (non consulting)
Travel No travel
Job category Services Solutions Management
Business unit ClientProcTrns
Job role General Other Services Solutions Management
Job role skillset General
Commissionable/Sales-Incentive jobs only No

Job description
The Problem/change/SA&D Manager is the focal point for the Management process within a client managed by IBM . The primary focus of the position is to manage ITIL framework of Problem and Change / SA&D. .The role requires a great deal of cross teams interaction, communication and coordination in addition to driving team for compliance with standards and approval processes.
Work/Develop with RCAs , discuss with customer on RCAs

Good knowledge of ITIL processes.

Team work. Work with all concerned tech teams. .

Capabilty to analyze the problems/ changes. Work with technical teams for root cause analysis for critical problems . Conduct meetings , concalls , documentation for critical problems.

Develop and implement process in acount. Conduct education sessions.

Implement and follow problem/ change/ SA&D processes. Total responsibility for problem/ change/ SA&D activities.

Attend weekly management review meetings. Keep management updated on all critical issues.

Qualifications- Degree/ engineering/ MCA

Experince in IT industry 6-7 years.+

Managerial experience- atleast 3 years.

Experince in ITIL/Problem management for atleast 5 years.

Work in matrix environment

24x7 availabilty to address critical problems in accounts

Bachelor's Degree
Basic knowledge in Windows Infrastructure
Basic knowledge in Unix Infrastructure- Hardware/ OS- latest
Basic knowledge in Network Infrastructure
Basic knowledge in Database Support
Certified in ITIL Certified/ Next level after foundation.
English: Fluent


Additional information
• Excellent Communication skills, both written and verbal, with strong emphasis on the attention to detail
• Ability to learn how to use Change Management tools i.e., SMILE, Peregrine
• Web / Internet / Intranet user knowledge
• Ability to understand technical concepts. Software/ Hardware/ Networking/ Databases like Oracle,
• Strong background in the IT industry.
• PC literate and conversant in the use of standard software applications (e.g. Lotus Notes). Non-Technical skills
• Strong management and leadership skills

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

For More Information about IBM careers and apply online visit : IBM Careers or IBM Website