Monday, October 31, 2011

Client Service Team Manager Vacancy | Accenture Careers

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Client Service Team Manager
Job Location:Ontario - Toronto
Job Number:00128380
Apply OnlineJob DescriptionQualifications
Schedule: Full-time

If you join Accenture you can make great ideas happen for some of the world's most dynamic companies. With broad global resources and deep technical know-how, we collaborate with clients to cultivate ideas and deliver results. Choose a career at Accenture and enjoy an innovative environment where challenging and interesting work is part of daily life.

Working with Accenture, you will build core business, technology and industry expertise helping to deliver businesses.

Accenture's Services workforce is a dedicated team of people who work on outsourcing engagements. These are long-term partnerships with clients for whom we manage and provide increasingly specialized business operations, such as finance and accounting, IT, applications development and maintenance, help desk services, and HR. We not only maintain key business functions for clients, we constantly seek to improve them to help our clients move ahead of the competition. Most of our people in Services are based long-term at a client location, an Accenture Delivery Center or, in some cases, an Accenture office.

Client Service Team Manager Job Summary:

The Client Service Team Manager manages the work of more than one delivery or process team through others (e.g., team leads, external teams or vendors).The Client Service Team Manager agrees on deliverables, budget, schedule, dependencies, service levels, operating metrics and scope for a Client Service/Service Delivery Team. They assign resources and are ultimately accountable to ensure their team or extended team creates deliverables on budget, on schedule and with the appropriate quality. The job requires interfacing with Contract Service Management Leads, Project Managers and the Client Service/Service Delivery Team.

Responsible for the delivery of Accenture Operations for the a specific project. This is an outsourcing function. The role is responsible for the following areas:
- Application Maintenance for the system
- Technical Infrastructure & Monitoring
- Help Desk
- BPO - Financial Management Processing
- Customer Call Centre

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