Monday, October 31, 2011

Facilities & Services, Operations Representative | Accenture Careers


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Facilities & Services, Operations Representative
Job Location:Ontario - Mississauga
Job Number:00141154
Apply OnlineJob DescriptionQualifications
Schedule: Full-time

If you join Accenture you can make great ideas happen for some of the world's most dynamic companies. With broad global resources and deep technical know-how, we collaborate with clients to cultivate ideas and deliver results. Choose a career at Accenture and enjoy an innovative environment where challenging and interesting work is part of daily life.

Job Summary:

The scope of the job may include a wide range of F&S services and/or activities including mainly routine tasks to be completed independently according to office guidelines and/or under general supervision. The F&S Operations Representative prioritizes and completes assigned standardized tasks following general guidelines to meet defined goals. He/she may assist each customer by providing individualized attention, accurate information, efficient service and timely follow-up.

Will be asked to lead and/or participate in special projects, as required.


Key Responsibilities:

May independently complete a wide range of services such as Service and/or Facility Operations.

Service operations
Receive and relay incoming, outgoing and internal calls according to local guidelines.
Handle and route messages appropriately.
Answer general inquiries, assist in resolving issues/concerns or direct them to the appropriate resource.
Greet and direct employees and visitors.
Process space reservation requests (assign and confirm space, catering and equipment) and ensure optimal workspace occupancy.
Set up and maintain workspace/meeting rooms including catering and audio/visual equipment.
Provide audio-visual support/troubleshooting prior to and during meetings and events as needed.
Stock and maintain appearance of general use areas (e.g., copy room, coffee/vending area, etc.).
Provide basic technical support for standard office equipment (e.g., copiers and printers).
Provide support and/or execute activities related to in-site or off-site meetings and events.
Receive, process, and deliver inbound and outbound, mail, packages and faxes.
Deliver stationery.
Handle or coordinate process large-scale duplicating projects including copying, collating, assembly and binding.
Keep track and follow up on customer requests until completion.
Perform administrative duties according to location guidelines.
May act as a point of contact for external providers (commodity).
May contribute to the preparation of daily, weekly, and monthly reports.
Maintain parking spreadsheet
Facilitate parking requests
Receive, log and distribute mail and courier
Coordinate catering

Facility operations
Maintain data base, distribute and track office security access cards.
Perform basic repair, maintenance and custodial or coordinate/arrange with appropriate service provider duties according to location guidelines (including equipment, electrical, carpentry, plumbing, etc.).
Conduct regular checks of the office environment and report any areas requiring maintenance or electrical attention.
Maintain or coordinate just-in-time inventory of building and facility supplies according to location guidelines.
Carry out instructions for security, fire, health and safety and maintain records.
May act as fire coordinator and responsible for the locations exercise assessment.
May act as a point of contact for the landlord or external providers, coordinating all works carried out in the ground and maintenance of the building.
Acts as back up to other local F&S Teams - as required

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

Location: King St, Toronto

Reports to: F&S Location Lead

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