Thursday, October 20, 2011

Job Opening of Amadeus Technical Service Specialist Vacancy @ Etihad Careers

Amadeus Technical Service Specialist


Abu Dhabi

Closing date
23 October 2011

Job Description
To support and troubleshoot customer technical hardware, software and network problems. To perform installations and upgrades of Amadeus hardware and software for customers across the network, as well as for the Amadeus offices.

You should have:

Educated to a minimum of A level, preferably diploma or degree holder. Customer service related work exposure as well as IT related (Microsoft, CISCO) certifications are considered an advantage. With at least 3 years experience in an IT support role, ideally involved with hardware and software troubleshooting.

As well as:
General hardware knowledge
General software knowledge (virus removal expertise an advantage
General networking knowledge LAN/WAN/TCPIP
Strong command of spoken & written English
Thorough knowledge of MS office suite
Amadeus related products knowledge represents an advantage

Provide quality customer support by resolving customer technical and communication lines problems or escalating issues to 2nd level support departments.
Execute and follow up hardware and software installations and upgrades, both online and on-site.

Provide complete IT support for the Amadeus local ACO offices.
Report on third party performance, installations, product deployment and upgrades
Ensure to be constantly updated and informed on all technical related products, functionalities and internal procedures.

Perform technical surveys; set and operate the market network infrastructure.
Log all calls and cases in the internal customer relationship management system (CRM).

Assist other departments for testing products, functionalities or any customer support activity such as trainings, migrations, etc. Establish working relationships with the concerned project owners or line departments.

Regularly report to the direct manager on the field support troubleshooting outcomes and customer satisfaction levels and propose the necessary measures to improve overall customer satisfaction.

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