Thursday, October 20, 2011

Job Opening of Commercial Visa Officer Vacancy @ Etihad Careers



Commercial Visa Officer

Country
UAE

City
Abu Dhabi

Department
Commercial

Closing date
23 October 2011

Job Purpose
Managing visa unit services team of coordinators and PRO’s to deliver against departmental objectives and SLA’s. Oversee relationship with TTS and manage budgetary constraints of the Visa Unit. Over all accountability delivery of commercial Etihad visa delivery across the network.

Responsibilities
In addition to above, you will also be accountable for:
Total accountability of all Etihad commercial and duty travel visa delivery and applications. Responsible for ensuring all Guests and staff members receive relevant visas across 6 day week operation.

Manage team of Visa Unit Coordinators and link in with TTS management team to deliver against SLA and department KPI’s.
Conduct thorough audit check on visa accounts and reporting in liaison with Etihad Government Affairs and legal teams.

Manage all TTS supplier relationship functions ensuring excellent customer service through coordination with TTS management and resolution of supplier issues.
Manage escalated external customer complaints through single channel feedback
Liaise with immigration and government bodies up to most senior levels in order to influence and escalate Visa applications.

Provide comprehensive reports and updates on a regular basis up to VP level to ensure integrity of all Visa Unit processes and delivery.
Managing delivery of all audit requirements as per Corporate Audit report stipulations. Accountable for assurance and adherence to corporate guidelines with all visa unit activities globally.

Oversee analysis and benchmarking reviews with other carriers in the Middle East region to define market needs and build strategic business improvement plans to include new options of payment, servicing and government liaison process.

Requirements
You should have minimum of 5 years experience in Airline operations and 2 years experience in a senior supervisory or managerial role., Experience in UAE Visa or in Government liaison would be highly desirable
In addition, you are required to have the following:

Excellent written and verbal communication skills
Fluent in English and Arabic

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