Thursday, October 20, 2011

Job Opening of Facilitator – Commercial Training Vacancy @ Etihad Careers

Facilitator – Commercial Training


Abu Dhabi

Closing date
11 November 2011

Job Description
This role is responsible for the following aspects of all commercial system training programs targeting staff, supervisors and employees across the Etihad network – specific to the subject matter area “Reservations & Ticketing Systems”:

Designing of training programs
Delivery of training programs
Evaluation / assessment of trainees
Feedback to trainees & line managers
Review & update of training material & records

You should be a degree or diploma holder. A tertiary specialization or qualification in HR will be an advantage. A recognized train-the-trainer or equivalent certification will also be an advantage.

An advanced level professional certification for GDS based ticketing (preferably in Amadeus) is a critical requirement – OR – you should have an IATA certification in basic, intermediate & advanced ticketing.

A minimum total of 6 years working experience in the airline / travel agent environment is a required for this role. Of this, you should have worked at least for 4 years as a full time ticketing staff. 2 years or more working experience in a supervisory or senior agent role will be an advantage.
Any experience training or workplace coaching will be an advantage.

You are required to have expert level knowledge of airline reservations & ticketing systems (preferably Amadeus). You should also have excellent working knowledge of ticketing operations, processes, procedures, regulations and sales reports. Please note that system skill will be checked via live assessment on Amadeus.

You should have strong command of spoken & written English with well developed stand up presentation skills. You should also be proficient in the use of MS Office Suite.
This role requires extensive duty travel within UAE and internationally of upto 30% of working time. Hence the ability to work on the go and undertake frequent travel is required.

Deliver classroom training sessions for employees, supervisors and managers.
Provide constructive feedback to the line managers and counseling for trainees where required on matters related to their ability to meet standards and instructional objectives.

Develop skills and knowledge base where required based on any new development within Etihad & in the industry in general to ensure competence and relevance of training & knowledge.

Support the business with on-job training interventions for operational employees as required.

Administration of training programs and learning initiatives.

Etihad Airways For More Information about Etihad careers and apply Etihad careers online visit : Etihad Careers or Etihad