Thursday, October 20, 2011

Job Opening of Manager Commercial Visa Operations Vacancy @ Etihad Careers



Manager Commercial Visa Operations

Country
UAE

City
Abu Dhabi

Department
Commercial

Closing date
23 October 2011

Job Purpose
Manage all commercial and duty visa operation functions including TTS contractor operational unit functions in UAE. Oversees accounts management, adherence to SLA and integrity of global Etihad visa applications across the network. Drives business process change relating to global Commercial Visas.

Responsibilities
In addition to above, you will also be accountable for:
Oversee daily operation of TTS Visa Services Unit operations, for over 60 countries on Etihad network, based in Abu Dhabi. Report on global service levels ensuring they are in line with contract SLA’s.

Responsible for overall Etihad Commercial Visa accounting process for TTS service handling and fee. Transactions in excess of 1million AED plus per month.
Ensure resources and services provided by TTS and other suppliers meet agreed standards and service levels inc. IT, facilities, equipment, etc.); liaise with other EY departments and outside vendors on a regular basis.

Undertake analysis and benchmarking reviews with other carriers in the Middle East region to define market needs and build strategic improvement plans to include new options of payment, servicing and government liaison process.
Conduct workshops to educate internal and external stakeholders on visa application procedure and build greater online use of Visa applications, reducing costs. Manage communication of all new procedures to ensure transparency
Manage TTS website improvement programme including project plans, change implementation and stakeholder coordination/communication for business requirements.
Highlight Visa-related issues including government relations to VP level through effective presentation and communications.

Implement the production and communication of all market-specific reports and performance data to stakeholders served by Visa Service providers globally.
Responsible for ensuring cash flow is adequate ensuring smooth running of global operations.Manage petty cash for all UAE operations

Take active lead in implementation of new systems (e.g. online global payment system). Working closely with IT and vendors, ensure training, on-going support and communication are provided to facilitate smooth roll-out.

Requirements
You should have minimum of 5 years experience in Airline operations and 5 years experience in a supervisory or managerial role. Experience in Visa processes for a global business would be desirable
In addition, you are required to have the following:

Excellent written and verbal communication skills
Fluent in English
High computer literacy

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