Tuesday, October 18, 2011

Job Openings for Client Field Technical Services Analyst @ Dell Careers


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Client Field Technical Services Analyst
Western Australia, Australia

Responsible for on-site and/or remote installation, implementation, maintenance, troubleshooting and/or repair of desktops, notebooks, printers, and associated peripherals. Serves as company liaison with customer on administrative and technical matters.
Reviews, troubleshoots and approves operational quality desktops, notebooks, printers, and associated peripherals.
Installs, maintains and optimizes desktop /notebook configurations at customer sites.
Diagnoses and resolves product performance problems.
Performs maintenance and repair services.
Ensures customer satisfaction by advising customers on preventive maintenance and configurations which may impact product performance.
Instructs customers in the operation and maintenance of the system.
Performs troubleshooting, parts replacement, system upgrades, advanced deployment, and repair on desktops / notebooks/printers.
Uses advanced tools / technical knowledge to remediate customer problems and conduct scheduled installs.
Provides technical feedback on technical process issues to improve overall service delivery.
May act as team lead at times and coach team members.
May respond to calls after normal business hours per leader instructions.
Travel is required.

Qualifications
Knowledge of basic principles, methods, technologies and practices of a professional/technical field.

Apply a basic understanding of the underlying principles of a professional discipline -typically obtained through formal study.

General knowledge of procedures and activities within own work area.
Ability to relate actual day-to-day work to business priorities.
Focused on learning the key aspects and duties of the job being performed
4-6 years of relevant experience or equivalent combination of education and work experience.
Proficient in Windows operating system environment; knowledge of Linux/Unix operating systems, Apple and Blackberry may be required.
Strong customer interaction skills.
A+ desktop or equivalent skill set is required; additional certifications for various hardware platforms may be required.
Undergraduate degree or other Tertiary Qualification.
Solid Customer handling skills.
Ability to work as a remote worker on a customer site
Self motivating

Requisition Number: 11001DG9

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