Thursday, October 20, 2011

Job Openings of Reservation and Ticketing Agent Russia Vacancy @ Etihad Careers

Reservation and Ticketing Agent




Closing date
20 October 2011

Job Purpose
Successful candidate will be responsible to optimise all front desk activity with guests lead to potential sales outcomes, ensure Etihad reservations and ticketing policies and procedures are correctly implemented and deliver customer service to exceed guest expectations.

You must have experience, qualifications and skills:
years airline or travel agency experience in a reservations and ticketing role preferred.
Minimum high School graduate
Fluent writing & spoken English
Reservation system "Amadeus"
Airline advanced passenger tariff and pricing course
Recognized IATA or knowledge of rules and regulations of airline restrictions
Computer literate: Word, Excel, PowerPoint, Internet
Sound numerical skills
Experience and knowledge about groups reservation & price quotation
Time management and self-organizing skills to handle group requests within max of 24 hours response and keep groups status & files up-to-date

You will be responsible in:
Serving Etihad Guest on the phone and in person, ensure high phone accessibility by fast and efficient serving.
Ensuring retail sales revenue, yield, volume and Etihad Guest loyalty program enrollment targets are achieved. Monitor queues.

Keeping up to date and comply on product, service and policies procedures.
Securing incremental and profitable revenue without direct supervision as well as provide innovative solutions and recommendations on guest issues and respond with appropriate speed and measures.

Handling group requests, negotiate group rates, control time limits, targeting high group materialization rate, minimize inventory wastage.

We offer :
young and dynamic team, friendly working environment.
competitive compensation package.
benefits associated with airline and travel industry .

Etihad Airways For More Information about Etihad careers and apply Etihad careers online visit : Etihad Careers or Etihad