Wednesday, October 19, 2011

Job Openings of Reservation and Ticketing Agent Vacancy @ Etihad Careers

Reservation and Ticketing Agent




Closing date
30 October 2011

Job Purpose
Successful candidate will be responsible to optimise all front desk activity with guests lead to potential sales outcomes, ensure Etihad reservations and ticketing policies and procedures are correctly implemented and deliver customer service to exceed guest expectations.

Your responsibilities shall include but not limited to:

Efficiently handle guests and their queries, achieve personal targets and contribute to the overall team revenue, yield and volume targets.
Comply with all Etihad reservation policies and procedures and standards of guest service
Attend to guest problems, escalating to higher levels as required.
Keep self up to date on product, service, policies and procedures.
Ensure all monies accounted for and TSR tallies
Correctly log, stock, and store all ticket stocks and properly stock and display all materials.
In a state of flight disruption, liaise with all involved (guests and colleagues alike) in a positive manner and maintain revenue and guest satisfaction requirements.
Handle queues, PTA issues, TODs and re-issues in a timely manner
High school graduate with two years airline or travel agency experience in a reservations and ticketing role

Training & Knowledge:

Etihad reservation system*AMADEUS* - courses in reservations and ticketing
Airline advanced passenger tariff and pricing course
Recognized IATA or knowledge in rules and regulation of airline restrictions
Coaching skills
Good written and oral English language skills
Ability to work under pressure and to short lead times
Able to work on own initiative
Good PC skills include Word, Excel, PowerPoint, Internet and Numerate

Etihad Airways For More Information about Etihad careers and apply Etihad careers online visit : Etihad Careers or Etihad