Saturday, October 29, 2011

LG Careers | Bilingual Order Fulfillment Representative Vacancy

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Job ID: 2011-1274
# Positions: 2
Location: CA-ON-Mississauga
Posted Date: 10/26/2011
Category: Customer Service


Receives and places telephone calls with the assistance of a computerized system for order entry, tracking, information gathering, and/or trouble shooting both inbound and outbound calls.


Order Entry:
Enter orders – Regular, Direct, Donation, Resale and Employee sales
Order Maintenance eg. Suffix changes, model substitutions, re pricing orders
Future order release
Sending PO acknowledgements
Setting up Customer model for EDI accounts

Customer Service:
Getting back to dealers and sales representatives regarding order status and estimated time of arrivals
Speaking to the credit and logistics department to get the orders expedited
Calling customers to reschedule delivery on back orders (Home Depot)
Attending to phone queue
Communication with Account Managers, Directors and PMs
Calling dealers on pick up orders
Conference calls with National accounts

Credit & Returns:
Processing credits relating to price adjustment, freight charges, Recycling fees, GST, etc.
Processing Damage Allowances (HOPS only)
Validating charge backs on non compliances (Sears)
Processing Good Set returns
Tracking Good Set Returns with delivery agents (Home Depot and Rogers)

Reports & Maintenance:
Creating back order reports for major accounts and getting back to them with estimated time of arrivals on a weekly basis
Update buckets
Maintaining reserves in GERP to match buckets
Follow up on incoming containers and appointment reports to enter exact incoming dates


Education and/or Relevant Experience:
College diploma or 4-5 years relevant experience

Knowledge and Skills:
Excellent communication skills
Excellent organizational skills, with high attention to detail
Ability to meet deadlines, prioritize and maintain flexibility in a fast-paced, changing environment
Proficient in using Microsoft Office 2007 suite of software (Excel)
Other Requirements:
French/English speaking is a requirement.

For More Information and apply online visit : LG Global Careers or