Saturday, October 29, 2011

LG Careers | Bilingual Technical Support Representative, Home Electronics


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BILINGUAL TECHNICAL SUPPORT REPRESENTATIVE, HOME ELECTRONICS (ENGLISH/FRENCH)

Job ID: 2011-1275
# Positions: 1
Location: CA-ON-Mississauga
Posted Date: 10/27/2011
Category: Service

MORE INFORMATION ABOUT THIS JOB:
Overview:
LG is looking for a dynamic individual who has a strong aptitude for all things electronics. Specialization in information technology products such as notebooks, LCD monitors, and optical drives would be a requirement.

Responsibilities:
Support:
Provide technical assistance to the Authorized Service Center (ASC) Network
Provide technical assistance to the Customer Information Center (CIC) team
Answer all emails via techassist
Work with National Trainer in development of training resources

Knowledge Management:
Develop and maintain knowledge management database
Online support as well as documentation
Quality:
Monitor quality issues from ASC’s
Participation in quality meetings

Administrative:
Complete and Investigate all GQI reports
Provide authorizations for exceptions
Online portal approvals
Inspection and IBT approval for Good Set Returns
Knowledge management data base maintenance
Service technical bulletin documentation maintenance and distribution

Qualifications:
Electronics Diploma or Equivalent
Bilingual in English and French Language Skills
Component Level Electronics Troubleshooting
Knowledge of Microsoft Office Applications (PowerPoint, Excel, Word, Outlook)
HTML/Web Page design
Professional/Technical Writing

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For More Information and apply online visit : LG Global Careers or www.lg.com
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