Sunday, October 16, 2011

Messaging & Collaboration Lync & Unified Messaging Lead Vacancy @ Accenture Careers


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Messaging & Collaboration Lync & Unified Messaging Lead
Job Location:IL - Chicago; MN - Minneapolis
Job Number:00136140
Apply OnlineJob DescriptionQualifications
Schedule: Full-time
Accenture - Technology Growth Platform
Messaging & Collaboration Lync & Unified Messaging Lead
Location - Chicago or Minneapolis

If you join Accenture you can make great ideas happen for some of the world's most dynamic companies. With broad global resources and deep technical know-how, we collaborate with clients to cultivate ideas and deliver results. Choose a career at Accenture and enjoy an innovative environment where challenging and interesting work is part of daily life.

Accenture's Services workforce is a dedicated team of people who work on outsourcing engagements. These are long-term partnerships with clients for whom we manage and provide increasingly specialized business operations, such as finance and accounting, IT, applications development and maintenance, helpdesk services, and HR. We not only maintain key business functions for clients, we constantly seek to improve them to help our clients move ahead of the competition.

Most of our people in Services are based long-term at a client location, an Accenture Delivery Center or, in some cases, an Accenture office.

Job Description

The Lync & UM lead will be responsible for providing technical and process guidance for all Lync and Unified Messaging technologies and capabilities within Accenture's global managed service offering. Under the direction of the Messaging and Collaboration Engineering Manager, the candidate will work closely with product management, delivery center management, and all engineering personnel to ensure that work efforts and technical decisions are in alignment with Accenture's strategic direction and initiatives.

The Lync & UM Lead will have some direct and indirect supervisory responsibilities as needed for messaging and collaboration engineers including resources in Minneapolis, Chicago, and Delhi. The candidate, along with the other Lync & UM engineers and the engineering manager, will help set the direction for Accenture's Lync and Unified Messaging services, work to deploy to new functionality, and be involved in troubleshooting issues.

Key Responsibilities:
Will serve as a point of contact for delivery center management on engineering related escalations
Will lead the defining the technical aspects of new capabilities introduced to meet Accenture CIO requirements

Office Communications Server
Lync
Exchange Unified Messaging
Disaster recovery
VoIP
Audio and video conferencing
Public Internet connectivity
Monitoring and reporting

Advanced troubleshooting of operational issues and the testing of patches to verify that the Lync and Unified Messaging services will remain stable
Direct work efforts to meet operational support and project staffing requirements
Oversee vendor support relationships that are maintained by Messaging & Collaboration engineers and ensure that vendor support agreements meet Accenture requirements

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