Wednesday, November 2, 2011

Legal / Litigation Copy / Mail Services Supervisor Vacancy | Ricoh Careers

Requisition ID 11-07197
Job Title Legal / Litigation Copy / Mail Services Supervisor
Job Category Operations
Full / Part-Time Full time - Regular
FLSA Status Non Exempt
City Boston
State / Province MA
Country United States
Job Description

Supervises day-to-day operations of specified 1-3 person site. Does not have hiring, firing or job performance responsibility for the personnel on site. At these sites, the employees report directly to the IAM. May run shifts or site solo. Develops, implements and reviews related procedures. Invoices accounts and interacts with customers; assists in maintaining acceptable profit levels and ensures that customer expectations are met. The Site Supervisor is the point person on site for customer issues and contract compliance. Functions as a document specialist or other operations worker. If a site exceeds 3 people, it must have a Site Manager or Assistant Manager if part of a larger campus-environment site.


Responsible for effective implementation and management of Ricoh Service Excellence.
Functions as a document specialist or other operations worker.
Handles formal contact with the customer on a daily basis in MS.
Provides training on workflow and machine operations when necessary.
Ensures payroll accuracy by overseeing and correcting all time clock punches.
Achieves shift profitability in the area of cost of goods by effectively supervising the shift in the use of company materials and supplies.
Ensures the quality of operations for shift by assisting in the achievement of goals in Audit and Deadline compliance.
Meets quality and deadline standards by the effective use of job scheduling practices.
Maintains efficient workflow by holding direct reports accountable for quality and efficiency of their work.
Facilitates resolution of issues concerning pricing, orders-in and invoicing by interacting and communicating with sales department.
Ensures all direct reports execute objectives by the use of a developmental plan/ninety (90) day plan and regular performance reviews; posting productivity, quality and deadline results.
Maintains positive internal working relationships with all department employees by communicating in a professional manner.
Completes site reports and other paperwork on time and accurately.
Completes month-end management report in the absence of Site Manager.
Possesses ability to manage financial results by interpreting projecting, managing declining balances and reconciling profit and loss statement.
Responsible for managing P&L.
Performs other duties as assigned.
QUALIFICATIONS (Education, Experience and Certifications)

Requires high school diploma or GED and 2+ years of experience in a related field.
Requires supervisory experience within a law firm setting.
Requires experience in operation of the most advanced machines, performing complex jobs.
Requires strong customer service skills and ability to multi-task.
We are an Equal Opportunity Employer. M/F/D/V

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