Wednesday, November 16, 2011

lg customer support coordinator vacancy | lg careers


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CUSTOMER SUPPORT COORDINATOR

Job ID: 2011-1718
# Positions: 1
Location: US-NJ-Englewood Cliffs
Posted Date: 10/26/2011
Category: Customer Service

MORE INFORMATION ABOUT THIS JOB:
Overview:
We are currently seeking a Customer Support Coordinator. This position will be based in Englewood Cliffs, NJ.

Position Description:
Responsibilities will include serving as a liaison between Home Depot Associates, Delivery Agents and, LG Consumers to ensure world-class pre and post sales experience in our high call volume-operation center.

Responsibilities include but are not limited too:
Answering Phones
Provide alternatives to resolve customer/consumer needs
Provide quick response to customer /consumer needs in order to maximize customer satisfaction.
Order status
Order Fulfillment
Delivery Information
Inventory Status
Returns
Date Changes
Cancellation of Orders
Replacements
Damage allowances
In addition the representative will interact with all levels of the organization both with internal & external customers to deliver world-class customer support, problem resolution while identifying root cause and facilitate changes to eliminate future occurrences.

Qualifications:
2 Year Degree or Equivalent experience a must
1 to 3 years of Customer Service/Call Center Experience
Clear written & verbal communication skills
Typing skills-minimum 30 wpm
Strong time management skills
Command of basic Windows 2000, Microsoft Office
Organization & excellent follow-up skills
Flexibility & Adaptability
Light Sales & Negotiating skills a plus

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For More Information and apply online visit : LG Global Careers or www.lg.com
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