Thursday, November 10, 2011

Manager Service Training Vacancy | Etihad Airways Careers




Manager Service Training

Country
UAE

City
Abu Dhabi

Department
Training - Operations

Closing date
16 November 2011

Job Purpose
To manage and develop a core team of facilitator’s to design and deliver outstanding inspirational service and developmental training courses. Responsible for all promotional and new entrant training programs that build on each stage of the cabin crew’s development as they progress through the business. Ensures that every session is designed and delivered consistently to ensure that Etihad’s brand values and vision.

Responsibilities
Select, lead, develop and manage a core team of training professionals. Monitor and conduct on-job performance feedback and coaching to ensure that set annual aims and objectives are achieved and at the same time contribute to the on-going continual professional development of those individuals identified.

Design, develop and implement effective training solutions to inspire and motivate new and existing cabin crew to provide a consistent on board service.
Monitor and evaluate all training programs for effectiveness and ensure that the training programs continually meet the changing pace and product standard of delivery.

Liaise with all stakeholders to ensure that appropriate training needs/requirements are highlighted/established and related documentation, policies and procedures are implemented as required. Implement for all training courses accurate and up to date training plans with trainer notes and version identification.

Assist, prepare and submit Capital and Expense budgets as well as monitor annual costs associated with the Training Unit to meet planned growth requirements set by Etihad Management. This will incorporate strategic thinking in minimizing training costs through analysis and selection of appropriate training methods and resources, while at the same time ensuring quality and effectiveness as well as identification and exploitation of Third Party revenue generation opportunities.

Produce, devise and implement relevant policies and procedures specific to the development of Etihad employees, creating an opportunity of growth and development within the organization.

To provide a consultancy role for EY employees across the organization, other training units for conducting special projects and research initiatives as required. This should be in roles related to development of staff and business requirements.
Monitor and ensure that all standards of grooming are maintained whilst in the Training Academy including facilitators and trainees.

Develop a clear strategy for the service training department and manage the budget effectively to ensure that this is achievable.


Requirements
University degree or equivalent OR 5 years experience at Management level in Service and Development Training.
Recognized qualification in Training and Development, Education, HR or Organizational Development
Experience in training needs analysis, training evaluation and subsequent course design
Minimum 3 years in a “Lead Instructor” or “Assistant Manager” role
An airline background is essential
Certified trainer or recognized training qualification
Awareness of Professional program in Strategic Sales, Airline Marketing, Revenue Management, Reservation Systems and In-flight Service

Knowledge:

Well developed communication and strong interpersonal skills
Sound presentation skills
Computer literate
Full awareness of the national and international relevant regulatory standards related to aviation industry

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