Wednesday, November 23, 2011

Sales Support Assistant – Temporary Maternity Cover Vacancy | Etihad Airways



Sales Support Assistant – Temporary Maternity Cover (up to 12 months) - Full time

Country

UNITED KINGDOM
City
London

Department
Sales

Closing date
29 November 2011

Job Purpose
You will be responsible to provide support to sales team in delivering their revenue and profitability targets;liaising with travel trade, Etihad management locally and Head Office departments where appropriate. Provide full analytical support internally to account managers and management as required.

Responsibilities
Your responsibilities shall include but not limited to:

Support Account Managers, the Local Management team, Global Sales Support and Travel Trade activity, considering company verses client requirements in the process
Maintain client records in Salesforce.com, ensuring that other records that are/may be required for Audit purposes (eg FOC records) are continually up to date.
Process Travel Agency refunds and MCO’s.

Process Travel Agency ADM’s, waivers and favours
FOC reservations, through to FOC ticket issue – ensuring TSR is correct in the process
Fare Filing preparation and contract raising
Data preparation on a monthly basis for Account Managers and SM, including BSP reporting and data preparation for ADP’s. Prepares monthly BRM input from the UK
Fare distribution to trade, trade updates as required
Assist in Commercial related activity as required; attend events and promote Etihad in best light at all times.

Requirements
Educated to High School or higher. Excellent interpersonal skills, written and oral English, computer and GDS competency. Motivated self-starter with a penchant for sales

You are required to have the following:

Minimum of 2 years experience, preferably with an airline in a customer/sales services environment.
GDS knowledge, Fares and Ticketing
Excellent written and verbal communication skills
High computer literacy – MS office package…Word, Excel and Powerpoint.

OPERATING ENVIRONMENT:

Office based, the role will operate within a pressured environment and working out of office hours to meet the job requirement may be necessary. Quick response times to clients are of key importance, meeting internal deadlines is paramount. A flexible approach is needed, good listening skills and an ability to prioritise is equally important


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Etihad Airways For More Information about Etihad careers and apply Etihad careers online visit : Etihad Careers or Etihad
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