Monday, November 28, 2011

Service Operations Engineer Vacancy | Nokia Careers



Service Operations Engineer-SER0000009V

Job Information Technology
Primary Location US-Chicago
Organization Horizontal Units
Schedule Full-time
Job Level Individual Contributor
Education Level Technical Diploma (±12 years)
Job Type Experienced
Employee Status Regular
Travel Yes, 10% of the time
08 Dec 2011 05:29:00
Contact Name - External John Haskell
Contact Email - External jt.haskell@nokia.com

Description

As a Service Operations Engineer, you will be responsible to provide application monitoring and support of one or more services which are in production. He should own and drive technical and process improvements. The person is expected to work as individual contributor and lead the support group based on the business requirement.
Responsibilities:
· Resolve production issues within the stipulated SLA period.
· Drive pro-active monitoring and resolve issues to eliminate outages.
· Learn new services quickly and transfer the knowledge to peers and team members.
· Drive support improvement activities on both technical and non-technical aspects of support.
· Provide guidance and leadership to support teams and peers around areas of expertise
· Review and/or create required technical documents for application.
· Create, track and improve service metrics
· Drive the major incidents towards resolution by liasing with multiple stakeholders in a multi geographic environment.
· Immediately raise issues or risks towards the successful and timely completion of deliverables
· Work with support improvement team, Transition team as part of daily support activity.


Qualifications

Competencies: Skills, knowledge, & abilities
Functional Competencies:
· Strong knowledge of support processes, willing work in 24X7 engagement for web based applications which are hosted at multiple Data Centres.
· Possess technical knowledge and has the ability to apply those skills to business impacting problems.
· Strong problem-solving, analytical and troubleshooting abilities.
· Experience in monitoring tools and ticketing systems.
· Strong leadership and interpersonal skill.

Interpersonal Competencies:
· Work effectively in critical situations and flexible to stretch more to ensure availability of the service.
· Ability to coordinate communication with all areas of the service organization that impacts the scope, risk and resources of the work effort being managed.
· Good organizational skills with ability to multi-task and prioritize.
· Excellent verbal and written communication skills
· Detail oriented person
· Responsive to customer needs
· Proactive and positive attitude

Experience:
· Overall 5+ years experience in production support of web applications and with multiple data centers.
· 3+ years support experience in Linux, J2EE, webserver, appservers and Database
· One year experience in Tech lead role managing a team of 3-4 people
· Incident management and shift management experience.
· Passion for delivering 24/7 service availability
· Desirable:
· Knowledge or experience in
· Keynote, Nagios, Ganglia, Lotus Notes

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For More Information and apply online visit : Nokia Careers or Nokia.com
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