Saturday, December 24, 2011

Senior Manager, eCommerce Development | Etihad careers


Senior Manager, eCommerce Development

Country
UAE

City
Abu Dhabi

Department
Direct Sales

Closing date
2 January 2012

Job Purpose
You will be responsible for developing and establishing Etihad Airways as “Best of Breed” airline in eCommerce, making Etihadairways.com the world’s leading airline website, and a leader amongst travel and eCommerce websites in terms of functionality, usability and ROI.

Responsibilities
In addition, you will be responsible for:

Managing day to day operations and development of the airline website – prioritizing internal developments, fixes and issue resolution. The role will also manage the E-Commerce operational and capital expenses budgets related to the website.

Ensuring that online airline sales and ancillary revenues are maximized, self service customer tools are further developed and implemented, key customer service levels are achieved and promotional and brand messages are effectively communicated to the global market.

Implementing the website elements of the digital strategy to grow etihad.com’s revenue and delivering ongoing profitability cost savings.

Managing the implementation of the eCommerce strategy in line with Etihad’s digtal strategy team to identify, budget and priortise new projects, such as new site editions, websites and booking engine enhancements.
Actively running and managing the eCommerce team and supporting vendors to increase conversion ratio, order size and frequency of bookings.

Managing the eCommerce operational and capital expenses budgets related to the website to maximize returns against targets and KPIs, and provide detailed reporting for the division.
Managing the prioritization of new developments and BAU activity to support business activities and processes.

Requirements
Minimum of 7 years of experience in eCommerce and IT within airline or travel related industry at senior management level managing eCommerce and website teams.

You are required to have the following:
Successful track record in eCommerce and managing global multi million dollar eCommerce websites.
High level of understanding of the current eCommerce environment within and outside the airline industry and a clear vision of online customer trends and requirements.
A proven track record in eCommerce vendor management and product development and delivery.
Strategic planning and project management skills.
Specific knowledge in digital distribution channels (eCommerce, Mobile Commerce and self service).
Reservations & Ticketing.
IATA regulations on eTicketing.
eCommece, current standards and emerging internet technologies.
Online selling techniques.
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