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Sales Support Coordinator-568493
Job - Administration
Primary Location - Canada-Ontario-Mississauga
Schedule - Full-time
Job Type - Experienced
Shift - Day Job
Travel - No
This is a pipeline requisition open for sourcing purposes only. No hires can be made against this requisition.
Performs basic data entry per predefined processes.
Supports day-to-day post-sales order transactions (e.g., credits, returns, order entry) and reporting of customer issues (e.g., specialized product builds, performance reports); handles multiple customer accounts with low complexity.
Assists other departments and support groups (e.g., internal sales, audit, operational support, delivery) by reporting routine issues to the appropriate roles.
Helps resolve minimally complex customer issues (e.g., distribution, pricing) and proactively follows-up to assist external-facing customer service representatives.
Resolves open order (backlog) report issues of low complexity and reaches out to supply chain or factory to determine source of delay; communicates status and escalates issues to higher levels.