Friday, February 25, 2011

LG Careers recruitments for Program Manager (Quality)


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Program Manager (Quality)

Req. #: 11-026
# Positions: 1
Location: US-CA-San Diego
Posted Date: 2/25/2011
Category: Quality Management
FLSA Status: Exempt

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Overview:
Life’s Good at LG. LG Mobile Phones USA, headquartered out of San Diego, California, has 350 people nationwide revolutionizing the mobile electronics industry. We’re lean - Your input is heard. We’re innovative – This isn’t limited to R &D. We’re big – Very big. In just twelve years LG has made its permanent mark in the States with many first to market features. Success in this short time and keen vision into the future doesn’t happen accidentally. LG Mobile Phones employees are a special kind.

LG Careers recruitments for FACTORY SERVICE TECHNICIAN in USA


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FACTORY SERVICE TECHNICIAN
Job ID: 2011-1731
# Positions: 1
Location: US-PA-Harrisburg
Experience (Years): 5
Posted Date: 1/26/2011
Category: Field Support - RSM/MST

MORE INFORMATION ABOUT THIS JOB:

Overview:
This position requires 100 percent travel within local service areas of Harrisburg,PA. Troubleshoots, maintains and repairs LG consumer and Business to Business (B2B) products/equipment such as refrigerators, air conditioners, washers, dryers, and televisions at the customers’ location.

Responsibilities:
Identify, analyze, and repair appliance and electronic product failures ensuring customer satisfaction.
Maintain company vehicle, tools, and equipment.
Creates and maintains computer-generated inventories, warranty claims and submits reports.

LG Careers recruitments for FACTORY SERVICE TECHNICIAN


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FACTORY SERVICE TECHNICIAN
Job ID: 2011-1732
# Positions: 1
Location: US-NJ-Somerset
Experience (Years): 5
Posted Date: 1/26/2011
Category: Field Support - RSM/MST

MORE INFORMATION ABOUT THIS JOB:

Overview:
This position requires 100 percent travel within local service areas of Somerset, New Jersey. Troubleshoots, maintains and repairs LG consumer and Business to Business (B2B) products/equipment such as refrigerators, air conditioners, washers, dryers, and televisions at the customers’ location.


Responsibilities:
Identify, analyze, and repair appliance and electronic product failures ensuring customer satisfaction.
Maintain company vehicle, tools, and equipment.
Creates and maintains computer-generated inventories,warranty claims and submits reports.

LG Careers recruitments for PLANNER


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PLANNER
Job ID: 2011-1734
# Positions: 1
Location: US-AL-Huntsville
Experience (Years): 2
Posted Date: 2/2/2011
Category: Field Support - All Field Support Openings

MORE INFORMATION ABOUT THIS JOB:

Overview:
Compiles and analyzes statistical information, and design plans to improve vulnerable points . Develops service quality analysis, integrated warranty/cost analysis, projections, goal-settings, action plans, a wide variety of reports, and presentations. Has knowledge of commonly-used concepts, practices, and procedures within a particular field. A wide degree of creativity, latitude, and self-motivation is expected.

Responsibilities:

Analyze information obtained from service market in order to conceptualize and define operational problems
Study and analyze information about alternative courses of action in order to determine which plan will offer the best outcomes
Collaborate with senior managers and decision-makers to identify and solve a variety of problems and to clarify management objectives
Prepare daily, weekly and monthly management reports defining and evaluating problems and recommending solutions

LG Careers recruitments for CONTENT ANALYST


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CONTENT ANALYST
Job ID: 2011-1737
# Positions: 2
Location: US-AL-Huntsville
Experience (Years): 3
Posted Date: 2/3/2011
Category: Customer Service/Support - All Customer Service Openings

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Overview:
This position includes specializing in a key product area such as appliance, consumer electronics, or mobile communications. Tasks include creating technical content in the form of articles, images, flow-charts, photographs, videos, or other materials in a web-based environment. Product specific content provides information to inform, teach, and troubleshoot problems on topics such as installation, operation, preventative maintenance, and general service policy assistance. Content is targeted to End-user Consumers and Customer Support Agents. This is a highly specialized position which requires strong English language skills, some training or educational experience, technical writing, and multi-media content development using publishing software for the Internet, video, and print.

LG Careers recruitments for CALL CENTER BUSINESS ANALYST


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CALL CENTER BUSINESS ANALYST
Job ID: 2011-1738
# Positions: 1
Location: US-AL-Huntsville
Experience (Years): 3
Posted Date: 2/3/2011
Category: Planning - All Planning Openings

MORE INFORMATION ABOUT THIS JOB:

Overview:
Complies and analyzes statistical information to develop plans and strategies for the Customer Interactive Center that receives telephone calls, emails, and live chats from customers or potential customers for a specific product group. Evaluates and analyzes quotas for customer satisfaction, service volume, and timeliness. Familiar with a variety of the call center concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals.


Responsibilities:
Analyze survey data to monitor quality of service from different types of service (Call, Email, Live Chat, and Web Request) and provide action plans based on survey results.
Determine staffing requirements and manage staff, prepare work schedules, and assign specific duties regarding survey.

LG Careers recruitments for TRAINER


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TRAINER
Job ID: 2011-1739
# Positions: 1
Location: US-AL-Huntsville
Experience (Years): 5
Posted Date: 2/3/2011
Category: Customer Service/Support - Customer Interactive Center

MORE INFORMATION ABOUT THIS JOB:

Overview:
Responsible for development and delivery of technical training for contact center employees supporting web-enabled consumer home-entertainment and computer products, working with management to ensure that methods and objectives are consistent with the defined service strategy and achieve objectively measureable improvements to customer satisfaction.

Responsibilities:
Training Development and Design:
Responsible for full scope training curriculum development to equip call center employees to support network enabled home-entertainment (TV, Blu-Ray) and Computer Products (NAS). Responsible for developing corresponding resource materials, web reference materials, process guides, and comprehension assessments.

LG Careers recruitments for ASSISTANT MANAGER - CALL CENTER TRAINING AND QUALITY


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ASSISTANT MANAGER - CALL CENTER TRAINING AND QUALITY
Job ID: 2011-1740
# Positions: 1
Location: US-AL-Huntsville
Experience (Years): 5
Posted Date: 2/4/2011
Category: Customer Service/Support - Customer Interactive Center

MORE INFORMATION ABOUT THIS JOB:

Overview:
The Assistant Manager for Call Center Training and Quality is responsible for ensuring consistency, measurable improvement, and customer satisfaction within the customer call center by leading a team of quality assurance specialists and product trainers to develop and deliver strategic training initiatives.


Responsibilities:
Oversee and lead a call center planner, team of quality assurance specialists, and team of trainers to ensure the strategy and focus is driving towards customer satisfaction and adherence to business policy.
Analyze quality-of-service and customer satisfaction data from a variety of sources, using available data to identify deficiencies in service performance and initiate corrective actions.

LG Careers recruitments for AUTHORIZED SERVICE CENTER REPRESENTATIVE


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AUTHORIZED SERVICE CENTER REPRESENTATIVE
Job ID: 2011-1741
# Positions: 1
Location: US-AL-Huntsville
Experience (Years): 1
Posted Date: 2/23/2011
Category: Field Support - All Field Support Openings

MORE INFORMATION ABOUT THIS JOB:

Overview:
Under direct supervision, provides key support for Authorized Service Centers (ASC) including performance of a wide variety of administrative functions.


Responsibilities:
Provide ASC support including, but not limited to, account reconciliation assistance, updating company information, processing contracts, application processing and system login issues
Communicate with ASC’s regarding account status, coverage area, LG policies, and general inquiries.

LG Careers recruitments for DMST DISPATCHER


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DMST DISPATCHER
Job ID: 2011-1742
# Positions: 1
Location: US-AL-Huntsville
Experience (Years): 3
Posted Date: 2/23/2011
Category: Field Support - All Field Support Openings

MORE INFORMATION ABOUT THIS JOB:

Overview:
The Direct Mobile Service Technician (DMST) Dispatcher is responsible for providing operational support to the DMST program including: accepting and scheduling service requests, assisting with reschedules, filling out work invoices, filing warranty claims, and processing debit notes for out-of-warranty services claims while providing outstanding customer service and assisting the department in meeting key performance indicators