Tuesday, July 12, 2011

Etihad Careers Portal Vacancy for Global Contact Centre Quality Administrator Manchester


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Global Contact Centre Quality Administrator Manchester

Country
UNITED KINGDOM

City
Manchester

Department
Direct Sales

Closing date
28 July 2011

Job Purpose
As a Global Contact Centre Quality Administrator based in our new Manchester Contact Centre you will be responsible for monitoring, evaluating and documenting agents’ performance against defined standards and provide the appropriate recommendations and feedback to team leaders. As a Quality Administrator you will prepare, update and distribute communications materials for on-going development and enhancement of Global Contact Centre product knowledge and inspirational service delivery amongst team members.

Etihad Careers Portal Vacancy for Global Contact Centre- Business Assistant


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Global Contact Centre- Business Assistant

Country
UNITED KINGDOM

City
Manchester

Department
Direct Sales

Closing date
28 July 2011

Job Description

Develop, plan and implement agreed business process change and efficiency improvements within the global contact centre. Manage internal and external stakeholders to deliver consistent and simplified customer service and improve business efficiency.

Etihad Careers Portal Vacancy for Global Contact Centre Agent Manchester


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Global Contact Centre Agent Manchester

Country
UNITED KINGDOM

City
Manchester

Department
Direct Sales

Closing date
28 July 2011

Job Purpose
As a Global Contact Centre agent based in our new Manchester contact centre, you will be the first point of contact for Etihad’s guests and trade partners. An Etihad Global Contact Centre Agent is responsible for exceeding our guest’s expectations by delivering inspirational service whilst maximizing sales opportunities in a culturally diverse environment which handles contacts from our guests globally.

Etihad Careers Portal Vacancy for Team Leader


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Team Leader

Country
UNITED KINGDOM

City
Manchester

Department
Commercial

Closing date
28 July 2011

Job Purpose
As a Global Contact Centre team leader based in our new Manchester Contact Centre you will be responsible for leading and motivating a team of agents to deliver inspirational service to our guests and maximize sales opportunities. As team leader you will demonstrate a passion for developing the performance of your team and delivering inspirational leadership.

Etihad Careers Portal Vacancy for Manager Performance


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Manager Performance

Country
UNITED KINGDOM

City
Manchester

Department
Commercial

Closing date
28 July 2011

Job Purpose
As a Global Contact Centre Performance Manager based in our new Manchester Contact Centre you will be responsible for leading and managing the Global Contact Centre business unit performance in terms of people, revenue, productivity and service through on-going development and leadership of the Team Leader and Contact Centre Agent teams. As a Performance Manager you will demonstrate passion and commitment to Etihad’s core values and adhere to employment legislation and Etihad Airways policies, procedures and industry best practice.

Etihad Careers Portal Vacancy for Reward Analyst


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Reward Analyst

Country
UAE

City
Abu Dhabi

Department
Human Resources

Closing date
16 July 2011

Job Purpose
You will be responsible for supporting Reward, Benefits and Policy project teams typically for information gathering and evaluation. May lead smaller projects or be accountable for delivery of analysis and date work streams within larger projects.

Etihad Careers Portal Vacancy for People Reward and Policy Officer


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People Reward and Policy Officer

Country
UAE

City
Abu Dhabi

Department
Human Resources

Closing date
17 July 2011

Job Purpose
You will be responsible for supporting Reward and Policy project teams typically for information gathering and evaluation. You may lead smaller projects or be accountable for delivery of analysis and data work streams within larger projects. You will also be responsible for maintaining and updating system databases for the Compensation & Benefits department.