Monday, September 12, 2011

Project Leader, SAP SCM Vacancy @ Epson Careers


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Requisition Number 10-0014
Post Date 9/9/2011
Title Project Leader, SAP SCM
City Long Beach
State CA
Description Project Lead - SAP SCM

Epson, a provider of best-in-class digital solutions and a world leader in the development of new technologies, is seeking a talented Project Leader to lead implementation of SAP Supply Chain Management (SCM) process track as part of a multi-year and multi-phase deployment of SAP projects and initiatives across the Americas region.

This is a great opportunity for those professionals looking for career stability and growth within an organization.
As SAP SCM Project Leader you will be responsible for leading project implementation and ongoing support of SAP solutions according to specifications and schedules while meeting quality requirements.

Through your contributions as a Project Leader, you will have a key impact on the success of each project by


Understanding business processes and the IT landscape rapidly
Formulating adoption of the best practices in meeting the foreseeable or likely challenges
Framing, reviewing and validating right set of questions for gathering Supply Chain Management process requirements

Manager, Social Media and Public Relations Vacancy @ Epson Careers


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Requisition Number 11-0056
Post Date 9/6/2011
Title Manager, Social Media and Public Relations
City Long Beach

Description Develops and executes Social Media and Public Relations strategies that support core marketing communication strategies and initiatives for the company and its key products. Oversees the development of communication strategies and programs in Public Relations integrated with Social Media to meet corporate and marketing objectives and ensure consistency in Epson America, Inc. (EAI) marketing messages.

Develops and executes strategic multichannel PR communication strategies, programs, and social media initiatives

Identifies, interprets, and capitalizes on current social media trends; develops programs to generate exposure for Epson products and enhance brand recognition
Identify methods for integrating best practice social media strategies for each product marketing plan

Ensures effective communication and collaboration with key stakeholders for seamless integration of PR and social media programs with marketing objectives; Consults with Seiko Epson Corporation (SEC) on PR and social media activities with global impact
Develops relationships with key media, industry analysts, and social media influencers to ensure positive coverage for EAI products
Manages relationships with agency partners to ensure creative, accurate, PR messaging and materials for each product category

Manage EAI’s participation at conferences, tradeshows, and other speaking engagements to support brand awareness and highlight Epson’s leadership in technology
Develops strategy and content for internal written company communications related to EAI programs, initiatives, events, and policies; ensures communication programs meets organizational objectives

Provides key counsel on content and delivery of Executive communications; Develops communication strategy and content for environmental issues
Collaborates with other MARCOM management to develop synergies between groups to deliver consistent messages to external stakeholders

Doc Control Clerck


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Requisition Number 11-0057
Post Date 9/2/2011
Title DOC CONTROL CLK I
City Plainfield
State IN
Description Position Purpose

Responsible for performing all administrative functions for accurate receiving and shipping of inventory and non-inventory goods.
Collaborates with/Key Customers include U.S. Branded Sales and Marketing, end-user customers, Canada and Latin America subsidiaries.

Principal Accountabilities
In addition to the following Epson's policies and procedures, principle accountabilities include, but are not limited to:

Documentation
Prepares and processes inbound and outbound distribution documentation.
Organizes and maintains department filing system.
Assists in the research and resolution of shipping, receiving, and material return discrepancies.
Schedules pick up of orders with transportation companies.
Dispositions freight claims.
Communicates with operations regarding order status, inventory issues, and other issues that may arise.
Maintains and distributes required reports.
Knowledge of customer compliance requirements.
Reviews Cambar open orders and consolidates orders going to the same ship to address.
Reviews SKU information on orders to determine which are full truckloads.
Enters routing information on customer site for customer pick-up program.

Product Manager - System Device Vacancy @ Epson Careers


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Requisition Number 11-0044
Post Date 9/2/2011
Title Product Manager - System Device
City Long Beach
State CA

Description Responsible for leading the development, planning, positioning and launching activities of assigned Epson product(s), and providing input into the forecasting and successful procurement of product.

Product Development
Provides input into the development of product road maps for assigned product(s).
Coordinates with SEC to monitor product development process and makes recommendations for meeting market needs to product management team.
Conducts and analyzes market information and provides interpretation.

Product Management
Works closely with Marketing Communications, Documentation, Service/Support, Logistics, SEC, and other groups to manage the product throughout its lifecycle.
Provides input into positioning and pricing of assigned product(s).
With some guidance, establishes structured processes for a complete product launch for assigned product(s).
Collaborates with sales and logistics organizations to optimize product forecast and product procurement.
Provides input into key advertising and promotions tactics for assigned product(s).
Manages end of product lifecycle and transition to minimize inventory and ensure launch time frames are met.
Serves as internal and external PR spokesperson for assigned product(s).
Supports the company at events, including sales meetings and trade shows.
Supports the sales team in customer visits and presentations.
Conducts competitive analysis and benchmarking for assigned product(s).
Initiates and maintains relationships with industry trade groups, analysts, and publications.

Associate Manager, E-Business Vacancy @ Epson Careers


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Requisition Number 11-0007
Post Date 9/2/2011
Title Associate Manager, E-Business
City Long Beach
State CA

Description Responsible for overseeing all of Epson’s online marketing metrics and analytics activities, managing all demand generation activities for Epson.com. Responsible for forecasting and budgeting activities for the E-Store.
Collaborates with/Key Customers include: Product Management, Sales Operations and Logistics.

Online Metrics and Analysis
Monitor, identify, and analyze key online trends and implement marketing activities based on findings

Directly manage Omniture relationship and all Genesis partner integrations, ensuring data integrity within the Omniture suite

Transform raw web analytics data into actionable insight/opportunities for business stakeholders to help drive E Store sales, overall sales of Epson in the channel, and improved brand perception

Provide regular metrics and analysis to key management on a regular basis
Oversee BazaarVoice product reviews program as well as other web related UGC Programs.

Actively monitor product reviews and feed relevant information back to key product management, executives, PR,
Work with CRM and Customer Relations teams to address any larger issues identified through the program to ensure customer satisfaction
Multivariate Testing -- Provide high level analysis and direction for any multivariate or A/B testing activities for the site
Directly manage the work of contractors and other employees for all these activities
Continue to work closely with CRM team to ensure email communication is tied into Epson store goals

Customer Support Specialist Vacancy @ Epson Careers


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Requisition Number 11-0054
Post Date 8/31/2011
Title Customer Support Specialist
City Long Beach
State CA

Description Responsible for providing technical telephone support on assigned product lines regarding product use, serviceability, installation, and configuration resulting in a positive customer experience.

Represents Epson through professional verbal and written communications
Responds promptly to inquiries and escalations (phone, letter and e-mail) received from customers
Duplicates technical issues as part of investigation and resolution of customer inquiries

Escalates unresolved issues to management as appropriate
Ensures accurate documentation of issues and resolutions into customer call logs
Ensures confidentiality and security of end user personal data
Reports on major trends and issues that are seen and noticed during escalations
Develops issue resolutions and provides feedback for call center through FAQ’s

Business Development Manager - System Device Sales Vacancy @ Epson Careers


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Requisition Number 11-0051
Post Date 8/19/2011
Title Business Development Manager - System Device Sales
City Field Office

Description Under limited supervision, responsible for end-user and business partner relationship management by developing business opportunities through demand creation, increasing Epson brand awareness, driving SD business by meeting revenue expectations and increasing market penetration.

Principal accountabilities to include:

Builds SD Business
Builds product revenue objectives by effectively utilizing all resources available.
Creates demand in assigned markets, channels and/or product lines.
Establishes a strong Epson presence within account base at decision maker and management level.

Develops contacts in target accounts through prospecting in designated markets.
Interacts with all appropriate internal and external customers to insure successful implementation of sales and marketing strategies with the customer.
Identifies and understands the customer’s needs and provides solutions using Epson products, programs and services.

Demonstrates products to new and existing customers.
Keeps abreast of product lines and industry trends and informs Epson management on developments and trends that may impact customers’ purchases and other business activities in the near and distant future.
Participates in trade shows, sales meetings and other lead generation activities.

Effective Sales Administration
Adheres to all administrative policies and procedures.
Maintains account database of contacts and activities.
Operates within budgetary constraints.
Reports on business trends on a customer basis.