Friday, October 14, 2011

Technical and Airworthiness Quality Manager Vacancy @ Etihad Careers



Technical and Airworthiness Quality Manager

Country
UAE

City
Abu Dhabi

Department
Safety and Quality

Closing date
27 October 2011

Job Purpose
Responsible to support Senior Manager Quality Assurance and shall be coordinating with the GCAA for all quality and aircraft maintenance related issues within the Etihad Technical department. Have quality assurance management control of aircraft maintenance within Etihad. Monitor the adequacy of procedures required to ensure compliance to CAR M, CAR 145 and EASA 145 regulations.

Jointly responsible for the development and management of the Company’s Safety Management System (SMS) in response to United Arab Emirates Civil Aviation Law, and General Civil Aviation Authority SMS requirements.

Responsibilities
You will be responsible to:
Ensure the CAR 145, EASA 145 and IOSA approvals/certification are maintained in compliance through the effective implementation of the Quality Management System.
Manage the QA Technical annual audit plan, approval of audit reports and closure of audits.

Manage, revise, approve and issue the MMOE, TPM and Quality Notices.
Manage the Company Authorization system of Etihad Technical personnel.
Manage the review and approval of fleet MELs and AMPs.
Manage and approve Vendors and Suppliers for Etihad Technical and publish the Approved Supplier’s List.

Senior Secretary Vacancy @ Etihad Careers



Senior Secretary

Country
UAE

City
Abu Dhabi

Department
Closing date
15 October 2011

Job Description

In order to provide comprehensive administrative support to the Technical Services General Manager to facilitate the efficient functioning of the department, prioritize all appointments and activities and ensure adequate department supplies, resources and other administrative work.


Responsibilities
Maintain diary(s) and ensure viewing access to senior managers’ diaries in order to respond to queries pertaining to senior managers’ availabilities. Filter and steer contacts and activities based on levels of priorities and urgencies as required.

Manage and organize internal and external meetings; communicate and confirm attendees, confirm agenda, ensure meeting resources (e.g. meeting rooms, handouts, press packs, agenda, food, equipment, etc.) are prepared, and organize travels. Ensure preparation and follow up for regular department meetings. Take minutes of meetings where required and distribute to attendees in a timely fashion following meetings and coordinate the receipt of any follow up items from senior management team.

Process and manage all inbound and outbound data and information as directed by department senior management, both confidential and routine; screen and sort mails, e-mails and other documents and ensure acknowledgments and responses are provided; review documents and if necessary ask for supporting data before forwarding for approval and signature.

Prepare correspondence, reports and presentations. Ensure accuracy of information, attention to detail, timely data collection, integration of information where applicable, appropriate use of business language, preparation and submission within required time lines. Ensure readiness of reports as required.

Cargo Customer Service Agent Vacancy @ Etihad Careers



Cargo Customer Service Agent

Country
UAE

City
Abu Dhabi

Department
Closing date
16 October 2012

Job Description
To provide exceptional standards of customer service and reservations, effectively and efficiently.Handle and coordinate the day to day customer service and operational issues, using sound product knowledge, strong leadership skills and problem solving abilities in order to provide exceptional customer service to Etihad Crystal Cargo Customers.

Requirements
You should have:
A level or equivalent
And be Fluent in English
With:
Flight Planning & Management Skills & Knowledge of Airline Industry Practices
As well as:

Customer Service and Cargo Reservations oriented trainings
Cargo Skills and procedures.
Flight planning and loading procedures.
Aircraft types and ULD limitations

Guest Services Agent-Omani nationals Vacancy @ Etihad Careers



Guest Services Agent-Omani nationals

Country
UAE

City
Abu Dhabi

Department
Airport Operations

Closing date
26 October 2011

Job Purpose
To support the delivery an excellent airport guest experience which is aligned with the Etihad Airways corporate values

Responsibilities
You will responsible to:

Constant liaison with and handling of Check-in, Transfer Desk and other related areas for the smooth acceptance of passengers, Liaises with check-in, transfer desk and support Airport Services Supervisors in all areas.

Escort and direct Arriving/Departing passengers to the respective areas such as Hotel Desk, Visa Counter, Transfer Desk,Premium Lounges, Boarding Gates etc.
Coordinates handling of Company Materials/OCS and Records and assists Duty Officer to handle company material and records.

Liaison with G.H.A. for a quick processing of hotel and transfer passengers. handling.
Assist Passengers in regard to Entry Requirements, Visas, Residence Permits.
Ensure passengers are assisted smoothly through airport facilities.

HR Administrator – UK Vacancy @ Etihad Careers



HR Administrator – UK (based in London)

Country
UNITED KINGDOM

City
London

Department
HR Business Partnership

Closing date
22 October 2011

Job Description
The successful candidate will be responsible for all aspects of HR Administration in the UK to assist the HR International team and support the UK payroll activity with Finance each month. The position holder will handle correspondence that will be of a highly confidential nature.

Requirements
You should have a minimum secondary school education
Minimum of 2 to 3 years of experience in general HR/Administration
Experience in the airline industry is preferred
MS Office (Word/Excel/PowerPoint) and Office Administration skills
High standard of written and spoken English and the ability to support with reports and presentation preparation
Cultural sensitivity and respect for diverse beliefs and cultures.

Reservation & Ticketing Agent - Manchester Vacancy @ Etihad Careers



Reservation & Ticketing Agent - Manchester

Country
UNITED KINGDOM

City
Manchester

Department
Sales

Closing date
30 October 2011

Job Description
To optimise all front desk activities with guests leading to potential sales outcomes whilst complying with all EY ticketing policies and procedures and high standards of customer service delivery to exceed guest expectations.

Requirements
Qualification & Education:
High school graduate

Experience:
Two years airline or travel agency experience in a reservations and ticketing role

Training & Knowledge:

Etihad reservation system*AMADEUS* - courses in reservations and ticketing
Airline advanced passenger tariff and pricing course
Recognized IATA or knowledge in rules and regulation of airline restrictions
Coaching skills
Good written and oral English language skills
Ability to work under pressure and to short lead times
Able to work on own initiative
Good PC skills include Word, Excel, PowerPoint, Internet
Numerate

Reservation & Ticketing Agent - Dublin Vacancy @ Etihad Careers



Reservation & Ticketing Agent - Dublin

Country
IRELAND

City
Dublin

Department
Sales

Closing date
30 October 2011

Job Description
To optimise all front desk activities with guests leading to potential sales outcomes whilst complying with all EY ticketing policies and procedures and high standards of customer service delivery to exceed guest expectations.

Requirements
Qualification & Education:
High school graduate

Experience:
Two years airline or travel agency experience in a reservations and ticketing role

Training & Knowledge:

Etihad reservation system*AMADEUS* - courses in reservations and ticketing
Airline advanced passenger tariff and pricing course
Recognized IATA or knowledge in rules and regulation of airline restrictions
Coaching skills
Good written and oral English language skills
Ability to work under pressure and to short lead times
Able to work on own initiative
Good PC skills include Word, Excel, PowerPoint, Internet
Numerate

Sales Executive Vacancy @ Etihad Careers



Sales Executive

Country
IRELAND

City
Northern Ireland

Department
Sales

Closing date
26 October 2011

Job Purpose
To achieve profitable sales revenue to an agreed target for a sales territory and/or portfolio of clients.
To promote the Etihad brand, products and services through the primary distribution channels available
To negotiate & account manage commercial agreements with top national accounts

Responsibilities
In addition to above, you will also be accountable for:
Achieve the set revenue, yield and volume targets by zone.
Complete, submit and agree weekly call plan of sales activity.Complete and execute individual account development plans for top 20% of agents.
Ensure territory activity is within agreed cost of sale targets.
Implement sales territory marketing plan to agreed activity.
All sales activity to be recorded in SFA data base.
Sales calls to focus on top 20% of agents/corporates.

Account Executive - NSG Vacancy @ Pegasystems careers



Account Executive - NSG

Job Purpose

Responsible for selling into and radiating within defined, assigned target accounts. Responsible for managing the entire sales process from penetration through successful deployment. Responsible for consistently meeting and/or exceeding assigned booking goals. Vertical expertise may be in Financial Services, HealthCare, Insurance, Pharma, or in another company defined vertical.

Key Result Areas
The advanced level is distinguished by additional specialized knowledge in breadth and/or depth, as well as record of
Viewed as an expert in the field.
Assigned to large, complex, high visibility, strategic, or tactically important accounts.

May have a leadership role.
Meet or exceed defined bookings targets
Penetration of new organizations/accounts or radiation within our existing customer base in assigned portfolio.

Create Detailed Strategic Target Account plans and coordinate with all functional areas within the client and Pegasystems to successfully identify and drive sales campaigns and ensure successful deployment.

Quickly becomes conversant in Pegasystems value propositions, technology, differentiators, customer references and solutions learning how to map solutions to client needs, and develops an expertise in Pegasystems technology advantages.
Perform in-depth client and industry research to create compelling business cases and RFP responses for customers to engage with Pega.

Maintain accurate and up to date sales and contact records in SF.com to assist with accurate forecasting and reporting.
Participate in regular account review sessions
Critical Competencies

System Architect Vacancy @ Pegasystems Careers



System Architect

Job Overview

The System Architect (SA) is responsible for providing high quality consulting services on all project assignments and work within a project team to ensure that the business and technical architecture of the delivered solution matches customer requirements. The role is a critical touch point for our customer's success and ultimately for Pegasystems overall success. You will articulate vision and architecture to client executives while still being hands on enough to make BPM "Build for Change" a reality. This position requires both a Do'er and Thinker mentality. A specialisation in either a target vertical industry or functional area (e.g., CRM, deployment, etc.) is beneficial.


Key Result Areas
Develop high quality deliverables across all project phases (Scope through UAT support).
Ensures delivered work product meet/perform to technical and functional requirements.
Complete work in time / effort budget. Provide proactive update to Engagement Leader if timelines or effort estimate are in jeopardy.
Provides regular updates to Engagement Leader on project progress and outstanding issues.

Time Allocation
Delivery: 85%
Professional Development: 10%
Administrative Tasks: 5%
Customer Success (realization of business benefit)
Quality Delivery (production quality systems)
Utilization of 75%
Other responsibilities and key result areas will be assigned as required
Critical Competencies

Functional Expertise:
Object Oriented Technology
Industry expertise (optional)

Senior System Architect Netherlands Vacancy @ Pegasystems careers



Senior System Architect

Company Overview:

Pegasystems is recognised by Gartner and Forrester as the leader in the Business Process Management space. Our platform helps the world’s largest companies manage their most critical and complex processes. Our Pega Rules Process Commander (PRPC) can help a company define, design, deploy and update powerful Business Process Management applications with convention-defying speed and agility.

We are the industry leader and redefine how the world’s largest firms run their enterprises. Grasping the scope of our competitive advantage is what will compel you to be part of new wave of growth. But that isn’t the only reason you’ll want to work here…

One of the key elements that make our company so successful is our investment in people. We put all of our staff through a 4 week induction programme and boot camp to ensure you fully understand our products, strategy and execution model. Pega's company culture emphasises personal development and we have clearly defined levels of progression that will motivate and drive you to progress through these ranks.

Job Overview:

The Senior System Architect (SSA) is responsible for providing high quality consulting services on all project assignments and work within a project team to ensure that the business and technical architecture of the delivered solution matches customer requirements. The role is a critical touch point for our customer's success and ultimately for Pegasystems overall success. You will articulate vision and architecture to client executives while still being hands on enough to make BPM "Build for Change" a reality. This position requires both a Do'er and Thinker mentality. A specialisation in either a target vertical industry or functional area (e.g., CRM, deployment, etc.) is beneficial.

Senior Instructor (Ideally German, French or Spanish Speaking) Vacancy @ Pegasystems careers



Senior Instructor (Ideally German, French or Spanish Speaking)

Job Purpose:

Deliver technical training courses on Pegasystems products. Work with Curriculum Development to continually improve the quality of our curriculum and to help embed best practices into the courseware. Support the overall enablement initiative with input into Certification, Documentation and PDN initiatives.

Key Result Areas:
Ensure the delivery of world-class training on product.
Deliver technical training classes on Pegasystems’ products to customers, partners and employees.
Become a product expert. Achieve highest certification levels on PRPC products.
Develop expertise on Pega products by building applications for internal use or rotating into the Professional Services organization.
Assist as a subject matter expert for certification exams and other enablement-related activity.
Other responsibilities and key result areas will be assigned as required
Critical Competencies

Functional Expertise:
Candidate must have 5+ years of technical training experience with a proven track record of success.
Candidate must have course development and training project experience:
Must be able to gather requirements, perform high-level instructional designs, get buy-in by stake-holders, assist curriculum development with the development effort and assist in developing education marketing collateral.
Must be able assist in identifying, defining, and refining processes (in both course development and delivery).

Senior Decisioning Architect Vacancy @ Pegasystems careers



Senior Decisioning Architect

Job Purpose:
Responsible for providing high quality consulting services using the Pega Decisioning technology on all project assignments. Main purpose is to provide expert analytical and product consulting services using Pega Decisioning and Marketing solutions for customers. Provide thought leadership to help clients change the way they think and work. Find opportunities for bottom line benefits through predictive analytics and real-time decisioning. Advise and help the client realizing opportunities for improvement in specific market sectors.

Key Result Areas:.
Provide expert guidance to customers and partners on best practice implementation of the Decisioning product
Advanced understanding of the CDM implementation methodology and be able to communicate it’s artefacts and procedures to clients and partners.
Complete work in time / effort budget. Provide proactive update to Engagement Leader if timelines or effort estimate are in jeopardy.
Provides regular updates to Engagement Leader on project progress and outstanding issues.
Guide business users on sales and retention proposition development and data mapping requirements.
Assist client in the development of statistical predictive and analytical models to support recommendations
Ensures delivered work product meet/perform to functional requirements by communication business requirements to the application architects and by serving as the lead testing resource in both unit and user acceptance testing phases
Customer Success (realization of business benefit)
Other responsibilities and key result areas will be assigned as required.

Engagement Leader Vacancy @ Pegasystems careers



Engagement Leader

Job Purpose:

The Engagement Leader, responsible for successful project delivery and customer realization of business benefits on our most technical and complex engagements. Typically manages between one and three projects, including Pega, partner or client led implementations. The Engagement leader role is one of trusted advisor and thought leader to the customer and actively contributes to the success of the all client engagements through industry knowledge, Pegasystems product knowledge and first class leadership, management, and project management skills.

Key Result Areas:

1. Delivery Management
Delivering what has been sold, to agreed customer timescales, budget and quality and achieving the return on investment. Including: direct project delivery through project progress/status tracking, change control, and the overall governance process. Accessing, securing and leveraging appropriate resources (including the proposal clinic, staffing calls, triage and situation management, support, and partners) for successful delivery, and delivering the sold project margin goal by managing write-offs and staff assignments within the project budget

2. Client Management
Acting as a trusted advisor on the ground to the client on all aspects of Pegasystems engagement within the account. Leading communication with the client and providing thought-leadership so that the best system possible is implemented, including process re-design. Working to enable the client in investing in Pegasystems skills and taking them through the journey of delivering projects in a co-production model to developing a customer Centre of Excellence focused on Pegasystems products and skills. At all times, keeping the customer honest and managing the customers’ expectations.

Software Engineer Vacancy @ Pegasystems careers



Software Engineer

Pegasystems is the recognized industry leader in business process management (BPM) and a leading provider of customer relationship management (CRM) solutions. We help some of the world’s largest companies achieve new levels of agility, enhance customer loyalty, generate new business and improve productivity. Our patented technology enables organizations to realize rapid and significant business returns by directly capturing business objectives into fully automated processes and decisions. Pegasystems enables clients to quickly adapt to changing business conditions in order to outperform the competition.

The focus of the Amsterdam based team is on Decisioning, which gives a real-time unified view and understanding of customer’s behavior and capabilities to optimize customer strategies that match each customer’s individual situation. These capabilities enable companies to deliver intelligent conversations based upon analysis of past customer behavior, as well as current responses and mood.

As an entry level Software Engineer your primary responsibility is to develop and maintain components of these core Business Process Management, Business Rules Engine and Decision Management products. In a fast-paced, iterative development environment, you will work closely with other engineers and product management to quickly assimilate requirements; develop thoughtful designs and implement robust, high-quality features within aggressive timeframes. The successful candidate will bring energy and enthusiasm to an Engineering team that takes pride in delivering high-quality market leading software.

You will be fluent in English and you will be working in a multi-disciplined development team of about 10 engineers local in Amsterdam, and collaborating with other Engineering teams in the US and India. The team in Amsterdam works on a leading-edge high-growth product area. The successful candidate will be involved in working in a rapidly evolving backlog of demanding ideas that need to meet the needs of some of the world’s largest companies. Occasional travel may be required. Pega works with an off-shore model for testing and product support. Documentation, testing and quality assurance are an integral part of everybody’s job. The atmosphere is informal and we are using the Scrum software development model.
.

Key Result Areas:
Work with a team to design, develop, implement, and maintain high-quality technical solutions.
Provide and meet time estimates for assigned deliverables.
Work with Test Engineering to develop test plans and strategies to produce high-quality products.
Work with Technical Communications to ensure software features and technologies are properly documented.
Other responsibilities and key result areas as required or assigned.
“Must Have” Attributes:
An individual who thrives in a demanding environment that imposes new challenges frequently.
Ability to learn new skills quickly and apply them to solving tough problems.
Deliver projects on time with an appropriate level of quality.

Technical Expertise:

Required:
Strong Analytical skills
Strong Object Oriented design skills
Strong Algorithms and Data Structures knowledge
Experience working with Java language
XML based technologies
Desired:
Knowledge of data mining techniques
Experience working with different J2EE technologies like EJB, JMS, JDBC, Servlets, JMX etc.
RDBMS and SQL experience
Application Server specific skills like Weblogic, Websphere, etc.
Familiar with an Agile product development life-cycle
Performance tuning of Java and Web based applications
Web technologies like JSP, DHTML and Javascript
Behavioral and Interpersonal:
Analytic bent of mind
Results Oriented
Creative thinking
Good Communication Skills
Quick learner
Positive attitude, determined and resilient
Dedicated to building a superior product
Team work and willingness to listen to others
Possess a can-do attitude, but know how to balance work volume, set limits, meet deadlines and prioritize while maintaining and delivering quality work

Education and Experience Requirements:

Minimum Level of Education: BA/BS Degree in Engineering or Computer Science or equivalent work experience.

Type of Experience and Minimum Number of Years: 0-2 years of experience


Travel Requirements – Minimal, infrequent travel

Grade 6T
An Equal Opportunity/Affirmative Action Employer. Women, minorities, veterans, and people with disabilities are strongly encouraged to apply.

****
For Further Details visit Pega Careers
****