Wednesday, October 19, 2011

Job Openings of Sales Representative – Khartoum Vacancy @ Etihad Careers



Sales Representative – Khartoum

Country
SUDAN

City
Khartoum

Department
Sales

Closing date
30 October 2011

Job Purpose
To achieve profitable sales revenue to an agreed target for a sales territory and/or portfolio of clients. Promote the Etihad brand, products and services through the primary distribution channels available.Negotiate & account manage commercial agreements with top national accounts

Responsibilities
You will be responsible to:
Achieve the set revenue, yield and volume targets.
Sales calls to focus on identified agent groups and corporate accounts of agents/corporates.
Complete, submit and agree weekly call plan of sales activity.
Implement sales territory marketing plan to agreed activity.
All sales activity to be recorded in Sales Force Automation data base.

Job Opening of Reservation and Ticketing Agent Sudan Vacancy @ Etihad Careers



Reservation and Ticketing Agent

Country
SUDAN

City
Khartoum

Department
Sales

Closing date
30 October 2011

Job Purpose
Successful candidate will be responsible to optimise all front desk activity with guests lead to potential sales outcomes, ensure Etihad reservations and ticketing policies and procedures are correctly implemented and deliver customer service to exceed guest expectations.

Responsibilities
Your responsibilities shall include but not limited to:

Efficiently handle guests and their queries, achieve personal targets and contribute to the overall team revenue, yield and volume targets.
Comply with all Etihad reservation policies and procedures and standards of guest service
Attend to guest problems, escalating to higher levels as required.
Keep self up to date on product, service, policies and procedures.
Ensure all monies accounted for and Ticketing Sales Report tallies
Correctly log, stock, and store all ticket stocks and properly stock and display all materials.
In a state of flight disruption, liaise with all involved (guests and colleagues alike) in a positive manner and maintain revenue and guest satisfaction requirements.
Handle queues, Prepaid Ticket Advice issues, Ticket On Departures and re-issues in a timely manner
Requirements
High school graduate with two years airline or travel agency experience in a reservations and ticketing role

Job Opening of Reservation & Ticketing Agent Ireland Vacancy @ Etihad Careers



Reservation & Ticketing Agent - Dublin

Country
IRELAND

City
Dublin

Department
Sales

Closing date
30 October 2011

Job Description
To optimise all front desk activities with guests leading to potential sales outcomes whilst complying with all EY ticketing policies and procedures and high standards of customer service delivery to exceed guest expectations.

Requirements
Qualification & Education:
High school graduate

Experience:
Two years airline or travel agency experience in a reservations and ticketing role

Training & Knowledge:

Etihad reservation system*AMADEUS* - courses in reservations and ticketing
Airline advanced passenger tariff and pricing course
Recognized IATA or knowledge in rules and regulation of airline restrictions
Coaching skills
Good written and oral English language skills
Ability to work under pressure and to short lead times
Able to work on own initiative
Good PC skills include Word, Excel, PowerPoint, Internet
Numerate

Job Openings of Reservation & Ticketing Agent Vacancy @ Etihad Careers



Reservation & Ticketing Agent - Manchester

Country
UNITED KINGDOM

City
Manchester

Department
Sales

Closing date
30 October 2011

Job Description
To optimise all front desk activities with guests leading to potential sales outcomes whilst complying with all EY ticketing policies and procedures and high standards of customer service delivery to exceed guest expectations.

Requirements
Qualification & Education:
High school graduate

Experience:
Two years airline or travel agency experience in a reservations and ticketing role

Training & Knowledge:

Etihad reservation system*AMADEUS* - courses in reservations and ticketing
Airline advanced passenger tariff and pricing course
Recognized IATA or knowledge in rules and regulation of airline restrictions
Coaching skills
Good written and oral English language skills
Ability to work under pressure and to short lead times
Able to work on own initiative
Good PC skills include Word, Excel, PowerPoint, Internet
Numerate

Job Opening of Reservation and Ticketing Agent Greece Vacancy @ Etihad Careers



Reservation and Ticketing Agent

Country
GREECE

City
Athens

Department
Sales

Closing date
20 October 2011

Job Purpose
Successful candidate will be responsible to optimise all front desk activity with guests lead to potential sales outcomes, ensure Etihad reservations and ticketing policies and procedures are correctly implemented and deliver customer service to exceed guest expectations.

Responsibilities
Your responsibilities shall include but not limited to:

Efficiently handle guests and their queries, achieve personal targets and contribute to the overall team revenue, yield and volume targets.
Comply with all Etihad reservation policies and procedures and standards of guest service
Attend to guest problems, escalating to higher levels as required.
Keep self up to date on product, service, policies and procedures.
Ensure all monies accounted for and TSR tallies
Correctly log, stock, and store all ticket stocks and properly stock and display all materials.
In a state of flight disruption, liaise with all involved (guests and colleagues alike) in a positive manner and maintain revenue and guest satisfaction requirements.
Handle queues, PTA issues, TODs and re-issues in a timely manner
Requirements
High school graduate with two years airline or travel agency experience in a reservations and ticketing role

Job Opening of Reservation and Ticketing Agent Nepal Vacancy @ Etihad Careers



Reservation and Ticketing Agent

Country
NEPAL

City
Kathmandu

Department
Sales

Closing date
30 October 2011

Job Purpose
Successful candidate will be responsible to optimise all front desk activity with guests lead to potential sales outcomes, ensure Etihad reservations and ticketing policies and procedures are correctly implemented and deliver customer service to exceed guest expectations.

Responsibilities
Your responsibilities shall include but not limited to:

Efficiently handle guests and their queries, achieve personal targets and contribute to the overall team revenue, yield and volume targets.
Comply with all Etihad reservation policies and procedures and standards of guest service
Attend to guest problems, escalating to higher levels as required.
Keep self up to date on product, service, policies and procedures.
Ensure all monies accounted for and TSR tallies
Correctly log, stock, and store all ticket stocks and properly stock and display all materials.
In a state of flight disruption, liaise with all involved (guests and colleagues alike) in a positive manner and maintain revenue and guest satisfaction requirements.
Handle queues, PTA issues, TODs and re-issues in a timely manner
Requirements
High school graduate with two years airline or travel agency experience in a reservations and ticketing role

Reservation and Ticketing Agent India Job Openings at Etihad Careers



Reservation and Ticketing Agent

Country
INDIA

City
Bangalore

Department
Sales

Closing date
30 October 2011

Job Purpose
Successful candidate will be responsible to optimise all front desk activity with guests lead to potential sales outcomes, ensure Etihad reservations and ticketing policies and procedures are correctly implemented and deliver customer service to exceed guest expectations.

Responsibilities
Your responsibilities shall include but not limited to:

Efficiently handle guests and their queries, achieve personal targets and contribute to the overall team revenue, yield and volume targets.
Comply with all Etihad reservation policies and procedures and standards of guest service
Attend to guest problems, escalating to higher levels as required.
Keep self up to date on product, service, policies and procedures.
Ensure all monies accounted for and TSR tallies
Correctly log, stock, and store all ticket stocks and properly stock and display all materials.
In a state of flight disruption, liaise with all involved (guests and colleagues alike) in a positive manner and maintain revenue and guest satisfaction requirements.
Handle queues, PTA issues, TODs and re-issues in a timely manner
Requirements
High school graduate with two years airline or travel agency experience in a reservations and ticketing role

Reservation and Ticketing Agent Vacancy Job Openings at Etihad Careers



Reservation and Ticketing Agent

Country
INDIA

City
Chennai

Department
Sales

Closing date
30 October 2011

Job Purpose
Successful candidate will be responsible to optimise all front desk activity with guests lead to potential sales outcomes, ensure Etihad reservations and ticketing policies and procedures are correctly implemented and deliver customer service to exceed guest expectations.

Responsibilities
Your responsibilities shall include but not limited to:

Efficiently handle guests and their queries, achieve personal targets and contribute to the overall team revenue, yield and volume targets.
Comply with all Etihad reservation policies and procedures and standards of guest service
Attend to guest problems, escalating to higher levels as required.
Keep self up to date on product, service, policies and procedures.
Ensure all monies accounted for and TSR tallies
Correctly log, stock, and store all ticket stocks and properly stock and display all materials.
In a state of flight disruption, liaise with all involved (guests and colleagues alike) in a positive manner and maintain revenue and guest satisfaction requirements.
Handle queues, PTA issues, TODs and re-issues in a timely manner
Requirements
High school graduate with two years airline or travel agency experience in a reservations and ticketing role

Reservation and Ticketing Agent Job Openings at Etihad Careers



Reservation and Ticketing Agent

Country
BELARUS

City
Minsk

Department
Sales

Closing date
30 October 2011

Job Purpose
Successful candidate will be responsible to optimise all front desk activity with guests lead to potential sales outcomes, ensure Etihad reservations and ticketing policies and procedures are correctly implemented and deliver customer service to exceed guest expectations.

Responsibilities
Your responsibilities shall include but not limited to:

Efficiently handle guests and their queries, achieve personal targets and contribute to the overall team revenue, yield and volume targets.
Comply with all Etihad reservation policies and procedures and standards of guest service
Attend to guest problems, escalating to higher levels as required.
Keep self up to date on product, service, policies and procedures.
Ensure all monies accounted for and TSR tallies
Correctly log, stock, and store all ticket stocks and properly stock and display all materials.
In a state of flight disruption, liaise with all involved (guests and colleagues alike) in a positive manner and maintain revenue and guest satisfaction requirements.
Handle queues, PTA issues, TODs and re-issues in a timely manner
Requirements
High school graduate with two years airline or travel agency experience in a reservations and ticketing role

Job Openings of Corporate Sales Representative Vacancy @ Etihad Careers



Corporate Sales Representative

Country
GERMANY

City
Frankfurt

Department
Sales

Closing date
30 October 2011

Job Purpose
To achieve profitable sales revenue to an agreed target for a sales territory and/or portfolio of clients. Promote the Etihad brand, products and services through the primary distribution channels available.Negotiate & account manage commercial agreements with top national accounts

Responsibilities
You will be responsible to:
Achieve the set revenue, yield and volume targets by zone.
Sales calls to focus on top 20% of agents/corporates.
Complete, submit and agree weekly call plan of sales activity.
Implement sales territory marketing plan to agreed activity.
All sales activity to be recorded in SFA data base

Job Openings of Reservation and Ticketing Agent Vacancy @ Etihad Careers



Reservation and Ticketing Agent

Country
KAZAKSTAN

City
Almaty

Department
Sales

Closing date
30 October 2011

Job Purpose
Successful candidate will be responsible to optimise all front desk activity with guests lead to potential sales outcomes, ensure Etihad reservations and ticketing policies and procedures are correctly implemented and deliver customer service to exceed guest expectations.

Responsibilities
Your responsibilities shall include but not limited to:

Efficiently handle guests and their queries, achieve personal targets and contribute to the overall team revenue, yield and volume targets.
Comply with all Etihad reservation policies and procedures and standards of guest service
Attend to guest problems, escalating to higher levels as required.
Keep self up to date on product, service, policies and procedures.
Ensure all monies accounted for and TSR tallies
Correctly log, stock, and store all ticket stocks and properly stock and display all materials.
In a state of flight disruption, liaise with all involved (guests and colleagues alike) in a positive manner and maintain revenue and guest satisfaction requirements.
Handle queues, PTA issues, TODs and re-issues in a timely manner
Requirements
High school graduate with two years airline or travel agency experience in a reservations and ticketing role

Job Openings of Reservation and Ticketing Agent Vacancy @ Etihad Careers



Reservation and Ticketing Agent

Country
Kenya

City
Nairobi

Department
Sales

Closing date
30 October 2011

Job Purpose
Successful candidate will be responsible to optimise all front desk activity with guests lead to potential sales outcomes, ensure Etihad reservations and ticketing policies and procedures are correctly implemented and deliver customer service to exceed guest expectations.

Responsibilities
Your responsibilities shall include but not limited to:

Efficiently handle guests and their queries, achieve personal targets and contribute to the overall team revenue, yield and volume targets.
Comply with all Etihad reservation policies and procedures and standards of guest service
Attend to guest problems, escalating to higher levels as required.
Keep self up to date on product, service, policies and procedures.
Ensure all monies accounted for and TSR tallies
Correctly log, stock, and store all ticket stocks and properly stock and display all materials.
In a state of flight disruption, liaise with all involved (guests and colleagues alike) in a positive manner and maintain revenue and guest satisfaction requirements.
Handle queues, PTA issues, TODs and re-issues in a timely manner
Requirements
High school graduate with two years airline or travel agency experience in a reservations and ticketing role

Job Openings of Reservation and Ticketing Officer Vacancy @ Etihad Careers



Reservation and Ticketing Officer

Country
Kenya

City
Nairobi

Department
Closing date
30 October 2011

Job Purpose
To supervise all front desk activities to optimize all guest interactions and satisfaction whilst ensuring compliance with all EY ticketing policies and procedures and high standards of customer service delivery to exceed guest expectations.
Responsibilities
You have to:

Supervise the efficient operations and monitor performance of the assigned team in order to achieve revenue, yield and volume targets.
Ensure team compliance with all EY reservation policies and procedures and standards of guest service (i.e. handling guest problems, answering telephone enquiries within 3 rings, pre-flight checks, timeliness, grooming, courtesy etc)

Handle day-to-day problem resolution, escalating to higher levels as required.
Assign duties, responsibilities, staff roster and leave records
Coach, counsel and motivate the team, evaluate performance in a meaningful way that recognizes staff achievements and provide opportunities for skills enhancement (i.e. schedule training in AUH, shadowing for new joiners etc);
Keep self and the team up to date on product, service, policies and procedures through regular team meetings ensuring communication and understanding by team members.

Job Openings of Sales Support Assistant Vacancy @ Etihad Careers



Sales Support Assistant

Country
Kenya

City
Nairobi

Department
Sales

Closing date
30 October 2011

Job Description
Provide comprehensive sales, group handling & administrative support to the Commercial Team. Ensure timely and appropriate communication with all stakeholders and speed to market in all deliverable actions that facilitate revenue generation in a cost efficient manner.

Requirements
Educated to Diploma standard; 2-3 year previous airline experience or similar field in sales or reservations, with expertise in administration preferred.
In addition to above; you are required to have following:

Amadeus Reservations, Sales skills
Good written and oral communication skills in English
Airline pricing
Culturally sensitive
Microsoft Word, Excel & Powerpoint
Numerate

Job Openings of Marketing Coordinator Vacancy @ Etihad Careers



Marketing Coordinator

Country
Kenya

City
Nairobi

Department
Sales

Closing date
30 October 2011

Job Purpose
To position Etihad Airways as a premium airline in the trade and consumer marketplace.
Use all elements of the marketing mix to convey Etihad’s key messages. Be responsible for developing and maintaining trade marketing strategies to meet agreed company objectives using the business development funds. To oversee trade marketing, advertising and promotional activities and assist the Marketing Officer with all areas of the marketing activity.

Responsibilities
Your responsibilities shall include but not limited to:
To work in conjunction with the sales team to ensure that trade accounts hit the necessary revenue targets by implementing targeted, relevant promotions.
Plan, deliver and evaluate all trade marketing activity, to ensure that BDF funds are spent on the most effective campaigns and activity is focused on meeting the company’s objectives.
Control BDF funds to ensure that all activity is completed within budget.
Identify opportunities by working closely with trade partners and exploit these opportunities, achieving maximum benefit for Etihad.
Produce marketing collateral relevant to the market and ensure that the sales and marketing teams have all of the necessary collateral they need in order to represent Etihad at events and on sales calls.

Job Opening of Country Manager- Nairobi Vacancy @ Etihad Careers



Country Manager- Nairobi

Country
Kenya

City
Nairobi

Department
Sales

Closing date
30 October 2011

Job Description
You will be responsible to maximize revenue and profit generation in Nairobi via all distribution channels, through the most effective and innovative sales and marketing campaigns, within agreed timescales and budgets, through dynamic and effective leadership. You will ensure Etihad Airways is positioned as a professional, high quality and unique airline with the highest levels of customer service to our guests, meeting all legal, Governmental and other requirements and regulations.

Requirements
You must have a University degree, preferably in business administration.
You must have excellent communication skills
You must have a minimum 10 years airline experience, including 5 years at management level.
You must have proven track record in airline sales, marketing, reservations & revenue management processes.
You must have excellent management skills, process & people management.
You should have cultural awareness, preferably from working in multiple & across cultural groups.
You must have ability to communicate & negotiate diplomatically & successfully at the highest levels of Government & Civil Aviation organizations.
You must have a vocational training to complement the above mentioned qualifications, education & experience.

Job Openings of Admin Assistant Vacancy @ Etihad Careers



Admin Assistant

Country
Kenya

City
Nairobi

Department
Sales

Closing date
30 October 2011

Job Purpose
To efficiently manage the office functions and associated administration supporting station management. This would also include infrastructure maintenance, purchasing and services supporting the operation. The position would include handling correspondence and performing projects that could be of a confidential nature, which must be maintained at all times.

Responsibilities
In addition to above, you will be responsible to::
Manage travel arrangements & documentation for the Country Manager, other managers being supported and visitors.

Handle, respond to and/or distribute enquiries, phone calls, emails & correspondence as appropriate, keeping an accurate log & ensuring follow-up action is taken.
Coordinate and assist with the organization of conferences/meetings/training
Devise, update & maintain the office filing system.
Maintain office supplies, e.g. stationery, marketing & promotional materials, giveaways etc., keeping a stock record & ordering replenishments to maintain stock levels.