Thursday, October 20, 2011

Job Opening of Recruitment Administration Vacancy @ Etihad Careers



Recruitment Administration

Country
UAE

City
Abu Dhabi

Department
Recruitment

Closing date
27 October 2011

Job Purpose
To support the recruitment team in the day to day operations including advertising, Shortlisting, interview arrangements, system support, reference checks and administrative tasks. Liaise with all stakeholders (Hiring manager, recruitment team, candidate, etc.) to ensure assigned tasks are completed in a timely manner.

Responsibilities
You will be responsible to:

Arrange and communicate with candidates regarding interviews, travel plans, visa and accommodation requirements.

Obtain all necessary documentation from candidate’s to complete the recruitment process within Company procedural guidelines.

Posts vacancies on careers website and any other external websites, maintains the recruitment log with up-to-date information of postings and their expiry.
Builds professional and open relationships with HR Administration and other departments who interact with the recruitment process to ensure the timely and effective completion of recruitment process.

Job Opening of Cabin Crew -Omani Nationals Vacancy @ Etihad Careers



Cabin Crew -Omani Nationals

Country
UAE

City
Abu Dhabi

Department
In-Flight Services

Job Purpose:
To exceed our guests’ expectations onboard in terms of safety and service while offering a unique taste of United Arab Emirates hospitality – cultured, considerate, warm and generous.

Main Accountabilities:
You will be responsible for ensuring the safety of our guests as well as providing excellent customer service at all times. Our Cabin Crew are Etihad’s prime ambassadors, and your role will include inspiring our guests, displaying a high degree of motivation, enthusiasm and commitment in everything you do.

Qualifications:
To qualify for the opportunity you will need to meet the following criteria:

- Fluency in English (Read, Write and Speak)
- Minimum age 21 years
- Ability to swim at least 25m unaided in open water, without a flotation device
- A minimum of 2 years Customer Service experience
- Must be able to reach 210cms without shoes
- No tattoos that will be visible whilst wearing our uniform
- Medically fit to meet regulatory requirements.
- Empathetic with a positive attitude and a willingness to work in a multicultural environment
- Cabin Crew experience is an asset

Job Opening of Amadeus Technical Service Specialist Vacancy @ Etihad Careers



Amadeus Technical Service Specialist

Country
UAE

City
Abu Dhabi

Department
Closing date
23 October 2011

Job Description
To support and troubleshoot customer technical hardware, software and network problems. To perform installations and upgrades of Amadeus hardware and software for customers across the network, as well as for the Amadeus offices.

Requirements
You should have:

Educated to a minimum of A level, preferably diploma or degree holder. Customer service related work exposure as well as IT related (Microsoft, CISCO) certifications are considered an advantage. With at least 3 years experience in an IT support role, ideally involved with hardware and software troubleshooting.

As well as:
General hardware knowledge
General software knowledge (virus removal expertise an advantage
General networking knowledge LAN/WAN/TCPIP
Strong command of spoken & written English
Thorough knowledge of MS office suite
Amadeus related products knowledge represents an advantage

Job Opening of Facilitator – Commercial Training Vacancy @ Etihad Careers



Facilitator – Commercial Training

Country
UAE

City
Abu Dhabi

Department
Closing date
11 November 2011

Job Description
This role is responsible for the following aspects of all commercial system training programs targeting staff, supervisors and employees across the Etihad network – specific to the subject matter area “Reservations & Ticketing Systems”:

Designing of training programs
Delivery of training programs
Evaluation / assessment of trainees
Feedback to trainees & line managers
Review & update of training material & records

Requirements
You should be a degree or diploma holder. A tertiary specialization or qualification in HR will be an advantage. A recognized train-the-trainer or equivalent certification will also be an advantage.

An advanced level professional certification for GDS based ticketing (preferably in Amadeus) is a critical requirement – OR – you should have an IATA certification in basic, intermediate & advanced ticketing.

Job Openings of AVSEC Compliance Technical Writer Vacancy @ Etihad Careers



AVSEC Compliance Technical Writer

Country
UAE

City
Abu Dhabi

Department
Corporate Security Services

Closing date
30 October 2011

Job Purpose
To ensure that the aviation security Documentation, Processes and Procedures are drafted, updated, Articulated according to appropriate Technical Industry terminology and standard. In addition to serve as a copy editor to all documentation produced by the AVSEC Compliance and Training Section ensuring Highest Quality and utilizing Best Practices to maintain the AVSEC cutting edge within operations and prevent Acts of Unlawful Interferences.

Responsibilities
Your responsibilities shall include but not limited to:
Responsible for Copy Editing all AVSEC Documentations, Process, Procedures, Bulletins, and Advisories issued from the AVSEC department making sure it meets the operational and Regulatory requirements.
Assist in the Development, Review and Maintenance of the AOSP and the Model Security Programmes mandated by Regulators.

Assist in the Review of all Code Share partner Air Operator Security Programmes identifying weaknesses and deficiencies, and support the AVSEC Manager Documentation to follow up on corrective action.

Job Openings of Senior Manager-AVSEC Regulatory Compliance and Training Vacancy @ Etihad Careers



Senior Manager-AVSEC Regulatory Compliance and Training

Country
UAE

City
Abu Dhabi

Department
Corporate Security Services

Closing date
30 October 2011

Job Purpose
To oversee the management of the aviation security Regulatory Compliance and Training Development of Etihad Airways, by managing a team of AVSEC regulatory experts to ensure compliance with local and international regulators rendering Etihad Airways compliant to operate across the network.

Responsibilities
Your responsibilities shall include but not limited to:
Lead the AVSEC RC&T sections responsible for aviation security operational documentation and training development ensuring Etihad Airways compliance to all regulators requirements such as GCAA, TSA, DOTARS, etc.

Oversee the development and maintenance of the Air Operator Security Programme (AOSP), Station’s Security Manuals, and Standard Operating Procedures (SOP) ensuring it meets the approval of the local and international regulator’s requirements.
Effectively manage the RC&T section ensuring all deadlines are met and all AVSEC regulatory changes are effectively addressed, incorporated and disseminated accordingly.

Focal point for all AVSEC Audits and inspections by local and international Regulators, ensure successful results.
Responsible for the successful retention of the IOSA certification from AVSEC perspective.

Responsible for the Quality Control of all AVSEC Documentation and AVSEC Training across the airline.

Collaborate and liaise all EY departments concerning AVSEC regulatory compliance; i.e. Safety, Quality, Technical, Flight Operation, Cabin Crew, Ground Service, Training… ensuring optimum delivery and efficiency in the implementation of AVSEC requirements.

Job Opening of Marketing Executive Vacancy @ Etihad Careers



Marketing Executive

Country
AUSTRALIA

City
Sydney

Department
Marketing

Closing date
5 November 2011

Job Description
To deliver innovative and inspiring marketing campaigns that demonstrate a strong return on investment, positioning Etihad as the World’s Leading Airline

Working alongside our Marketing Executive for Leisure Sales and Specialist Markets, this role is responsible for Corporate and Alliance Sales. Reporting to the Regional Marketing Manager for Asia Pacific South & Australasia this role will also have a dotted line into the NSM Corporate.

Requirements

Essential
3 years experience in marketing / communications role
Played a key role in conceiving and delivering a genuinely innovative and effective marketing campaign
Understanding the dynamics and drivers of corporate travel management (either from perspective of corporate client or travel management company)
Campaign conception, execution, tracking and reporting
Budgeting and account processing
Creating reports including sales results analysis

Desirable: Any of the following:
Experience in loyalty marketing and particularly frequent flyer schemes
Experience in graphic design, experiential marketing, conference & events & expos
Experience in partnership management, sales and marketing
Direct experience managing the creative agency relationship

Job Openings of Sales Representative Vacancy @ Etihad Careers



Sales Representative

Country
Kenya

City
Nairobi
Department

Closing date
29 November 2011

Job Purpose
You will be responsible to achieve profitable sales revenue to an agreed target for a sales territory and/or portfolio of clients. Promote the Etihad brand, products and services through the primary distribution channels available. Negotiate & accounts manage commercial agreements with top national accounts.

Responsibilities
You will be responsible to

Complete, submit and agree weekly call plan of sales activity
Complete and execute individual account development plans for all Corporate/agents
Ensure territory activity is within agreed cost of sale targets
All sales activity to be recorded in SFA data base
Sales calls to focus on all of corporate/Agents
Utilize MIDT for plan sales objectives
Targeted seat factor to be achieved as per budgets
Appropriate steps to be taken in consultation with sales manager and Pricing department to ensure competitive pricing
Independently work on day to day affairs of the station as per guidelines set by sales manager
Ensures station targets as well as individual targets of self and other sales executives achieved
All other responsibilities entrusted by sales manager during his/her absence.
Requirements
Educated to degree level or equivalent, Five years airline or travel industry experience with a minimum of 5 years in a sales role.

Job Openings of Reservation and Ticketing Agent Russia Vacancy @ Etihad Careers



Reservation and Ticketing Agent

Country
RUSSIA

City
Moscow-Domodedovo

Department
Sales

Closing date
20 October 2011

Job Purpose
Successful candidate will be responsible to optimise all front desk activity with guests lead to potential sales outcomes, ensure Etihad reservations and ticketing policies and procedures are correctly implemented and deliver customer service to exceed guest expectations.

Responsibilities
You must have experience, qualifications and skills:
years airline or travel agency experience in a reservations and ticketing role preferred.
Minimum high School graduate
Fluent writing & spoken English
Reservation system "Amadeus"
Airline advanced passenger tariff and pricing course
Recognized IATA or knowledge of rules and regulations of airline restrictions
Computer literate: Word, Excel, PowerPoint, Internet
Sound numerical skills
Experience and knowledge about groups reservation & price quotation
Time management and self-organizing skills to handle group requests within max of 24 hours response and keep groups status & files up-to-date

Requirements
You will be responsible in:
Serving Etihad Guest on the phone and in person, ensure high phone accessibility by fast and efficient serving.
Ensuring retail sales revenue, yield, volume and Etihad Guest loyalty program enrollment targets are achieved. Monitor queues.

Job Opening of Sales Representative Vacancy @ Etihad Careers



Sales Representative

Country
RUSSIA

City
Moscow-Domodedovo

Department
Sales

Closing date
20 October 2011

Job Purpose
Successful candidate will be responsible for new business acquisition through focus on corporate and TMC opportunities, generate maximum profitable revenues and passenger volumes for Etihad Airways throughout the West Coast. Negotiate & account-manage commercial agreements with top national accounts. Establish presence of the airline as a major quality brand in the market

Responsibilities
Your responsibilities shall include but not limited to:
To achieve profitable sales revenue to an agreed target for a sales territory and/or portfolio of clients.
To promote the Etihad brand, products and services through the primary distribution channels available.

To negotiate & account manage commercial agreements with top national accounts of trade and corporate segment.

To maintain company’s standard of required number of sales calls per week.
To comply with company’s standard of account development planning, sales calls preparation, structure and follow-up actions by using respective CRM, booking and revenue tracking systems.

Job Openings of Security Support Administrator Vacancy @ Etihad Careers



Security Support Administrator

Country
UAE

City
Abu Dhabi

Department
Corporate Security Services

Closing date
30 October 2011

Job Purpose
Support executive management by demonstrating excellent organizational and administrative capabilities.

Responsibilities
Your responsibilities shall include but not limited to:
Perform administrative support tasks one or more key executives in an organization.
Broad range of complex responsibilities involving confidential or technical information.

Makes application for required Operational approvals, amendments and extensions with local and foreign authorities.

Follow up on Operational applications.
Liaise with internal departments for dissemination of operational information.
Provides induction to the new joining members to CSS and educating new members on lines of communication and general working of the EY environment.
Maintain calendars; schedules and coordinates appointments.

Write or draft correspondence, reports, documents and/or other written materials.
Review incoming correspondence; initiate replies as appropriate; route matters requiring action by staff or other organizations and follows up to ensure actions are completed.

Job Openings of Security Officer Vacancy @ Etihad Careers



Security Officer (Cargo)

Country
UAE

City
Abu Dhabi

Department
Corporate Security Services

Closing date
30 October 2011

Job Purpose
The position holder ensures the implementation of measures at airports serving international civil aviation to protect cargo, baggage, mail, stores and operators’ supplies being moved within an airport and intended for carriage on all EY aircrafts and to safeguard EY aircraft against acts of unlawful interference.

Responsibilities
Your responsibilities shall include but not limited to:
Oversee and implement the operation of airport cargo security operations at Hub and at outstations by ensuring that the team is well versed with latest cargo security procedures in avoiding fines and penalties due to embargo and unmanifested cargo to certain destinations.

Keep a high profile vigil on daily operational activities effectively in order to ensure all JFK and high profile flights cargo security procedures are sufficiently covered and take control of the situation and resolve the difficult incidents at work by taking into account internal/external customers service and impact on the image the department and company.

Play a leading and decisive role in critical and sensitive situations such as; handling cargo related issues and assist local police and Crystal Cargo staff in handling of such shipments.

Identify and find practical solutions to the current fraud trends, which may cause threats to Company’s revenue, clients, staff and fixed assets and determine the course of investigative action.

Job Opening of Manager Security Vacancy @ Etihad Careers



Manager Security (Cargo & Catering)

Country
UAE

City
Abu Dhabi

Department
Corporate Security Services

Closing date
30 October 2011

Job Purpose
Responsible for the development, implementation and review of the cargo and catering operation loss control systems, by instigating protective and revenue generating services network wide, ensuring adherence to the Airline Security Programme and procedures that will reduce all types of cargo/catering claims and losses through fraudulence, pilferage and acts of unlawful interference across the Network.

Responsibilities
Your responsibilities shall include but not limited to:
Evaluate current procedures, practices and precedents to safeguard Etihad airways Cargo and Catering operations, network wide, and ensure that all security measures are in line with the Airline Security Programme and GCAA requirements.
Leading inspections of Cargo and Catering operations network wide through conducting thorough and comprehensive evaluation to determine their vulnerability to acts of unlawful interference, raising reports to the Head of AVSEC with findings and providing recommendations for rectifications.

Accountable for the compliance in regards to the national and international regulatory bodies like TSA, DFT, DOTAR, GCAA and other Government Agencies, in regards to Cargo and catering security ensuring Etihad Airways remains at the leading edge of all security related directives.

Develop and implement alternative methods for security cargo and catering operation improvement by interpreting information, analyses of statistical data from stations network wide to identify the changes in criminal trends targeting Cargo and Catering and formulating strategies to countermeasure these criminal activities through the application of best practices.

Job Opening of Manager AVSEC Terminal Operations Vacancy @ Etihad Careers



Manager AVSEC Terminal Operations

Country
UAE

City
Abu Dhabi

Department
Operations

Closing date
30 October 2011

Job Purpose
To oversee the Operational Management and implementation of all AVSEC requirements at Abu Dhabi HUB terminals by managing a team of AVSEC Duty Managers , Professional AVSEC Officers and Third Party Security providers, ensuring total AVSEC protection of Etihad Operations form Acts of Unlawful Interferences that may result from breaches in Aviation Security including but not limited to all EY originating flights, Ground Services Operations and Terminals through implementing all the necessary National and International Regulatory requirements by ensuring all systems, equipments, policies, procedures, inspections and practices are up to standard. As well this position serves as a deputy, in the absence of the Manager AVSEC HUB Ops.

Responsibilities
Your responsibilities shall include but not limited to:
Act as the Deputy in the absence of the Senior Manager AVSEC Operations (SMAO) and carries his responsibilities and duties, by applying corporate leadership and integrity.
Responsible to the SMAO for ensuring the regulatory and operational compliance of the AVSEC Ops at the Abu Dhabi Terminals through ensuring full implementation of EY Air Operator Security Programme, Policies and Procedures, in accordance to the national and international Regulatory standards.

Job Opening of Turnaround Supervisor Vacancy @ Etihad Careers



Turnaround Supervisor (TAS)-Omani Nationals

Country
UAE

City
Abu Dhabi

Department
Operations

Closing date
17 November 2011

Job Purpose
To manage the turnarounds of Etihad flights in co-ordination with the various stakeholders and service providers; ensuring regulatory and company standards are upheld with the ultimate target of ensuring positive OTP.
TAS are the main operational representation of the airline at the aircraft side and are required to be the primary source of information and decision making. This is done through preparation, an awareness of operational procedures and an understanding of the roles and duties of the turnaround participants.
When lapses occur, TAS should understand how to mitigate any potential risk and take the necessary steps to do so, whilst reporting accountability in a balanced and clear way

Responsibilities
In addition to above, you will also be accountable for:
Attend all arriving and departing flights allocated to you in the shift MCS and be in position within the agreed time parameters.
Prepare for all allocated duties to the standards outlined in departmental procedures; being aware of aircraft details, scheduled and estimated times, expected Guest, baggage and cargo loads and any published operational requirements including special handling.

Job Opening of Commercial Visa Officer Vacancy @ Etihad Careers



Commercial Visa Officer

Country
UAE

City
Abu Dhabi

Department
Commercial

Closing date
23 October 2011

Job Purpose
Managing visa unit services team of coordinators and PRO’s to deliver against departmental objectives and SLA’s. Oversee relationship with TTS and manage budgetary constraints of the Visa Unit. Over all accountability delivery of commercial Etihad visa delivery across the network.

Responsibilities
In addition to above, you will also be accountable for:
Total accountability of all Etihad commercial and duty travel visa delivery and applications. Responsible for ensuring all Guests and staff members receive relevant visas across 6 day week operation.

Manage team of Visa Unit Coordinators and link in with TTS management team to deliver against SLA and department KPI’s.
Conduct thorough audit check on visa accounts and reporting in liaison with Etihad Government Affairs and legal teams.

Job Opening of Visa Unit Coordinator Vacancy @ Etihad Careers



Visa Unit Coordinator

Country
UAE

City
Abu Dhabi

Department
Commercial

Closing date
23 October 2011

Job Purpose
Processing Commercial/employee/internal visa applications, in compliance with government mandates and procedures, to meet legal requirements. Ensuring proper security measures are met, concurrently adhering to performance targets, and liaising with PRO, Immigration Authorities, and TTS. Role will cover 24 hour operation, 7 days a week based at both airport and other locations depending on position of the day.

Responsibilities
In addition to above, you will also be accountable for:
Maintain official updates on visa requirements including changes in nationality allowances, required documentation, exception, extensions, and any other related data
Contribute to company revenue by ensuring that commercial Guests visas are processed on time to secure business and increase traffic
Process 96hrs/14/30/90days duty travel visas according to the arrival date after verifying the documents.
Updating Amadeus with visa on arrival messages and inform the source office with the visa copy
Manage the assigned documentation list ( 14days/96hrs/visa unit) & personal to ensure all visa applications are processed on time.

Job Opening of Manager Commercial Visa Operations Vacancy @ Etihad Careers



Manager Commercial Visa Operations

Country
UAE

City
Abu Dhabi

Department
Commercial

Closing date
23 October 2011

Job Purpose
Manage all commercial and duty visa operation functions including TTS contractor operational unit functions in UAE. Oversees accounts management, adherence to SLA and integrity of global Etihad visa applications across the network. Drives business process change relating to global Commercial Visas.

Responsibilities
In addition to above, you will also be accountable for:
Oversee daily operation of TTS Visa Services Unit operations, for over 60 countries on Etihad network, based in Abu Dhabi. Report on global service levels ensuring they are in line with contract SLA’s.

Responsible for overall Etihad Commercial Visa accounting process for TTS service handling and fee. Transactions in excess of 1million AED plus per month.
Ensure resources and services provided by TTS and other suppliers meet agreed standards and service levels inc. IT, facilities, equipment, etc.); liaise with other EY departments and outside vendors on a regular basis.