Wednesday, November 23, 2011

Senior Manager Procurement Vacancy | Etihad airways careers



Senior Manager Procurement

Country
UAE

City
Abu Dhabi

Department
Technical & Logistics

Closing date
4 December 2011

Job Description

You will be responsible for the planning (initial provisioning) and replenishment of components for Etihad fleet and new aircraft types entering service with Etihad.
This position is also responsible for monitoring the Material Planning functions to ensure adequate float levels are available in Abu Dhabi to support the Etihad fleet. This also requires the management of the component contract to ensure the pooling and maintenance of components is carried out in a timely manner in order to reduce loan and penalty charges as per the terms of the contract.

The Senior Manager Procurement is responsible for controlling the invoices related to the Technical Material Management, including purchases, repairs, warranties, loans and exchanges.

In addition, you will be responsible to direct, manage and control the selection of vendors and to negotiate effective commercial terms with these vendors for the acquisition of Rotable Compoenents, Technical Tools and GSE.


Responsibilities
In addition you will be responsible for:
Managing the contractual requirements for the Material Planning function, which is subcontracted
Conducting regular coordination meetings with contract companies to ensure specifications are established and that plans are in place to monitor the timescales for procurement as related to initial provisioning and routine replenishment
Processing the resulting “Material Expenditure Request” forms in a timely manner.
Negotiating and Procurement of Rotables, Tools and GSE
Monitoring of the contracted companies procurement system utilised for the purchase of Etihad Consumables required at Abu Dhabi
Ensuring adequate controls are in place to locate spares in a timely manner and to identify the current spares inventory at all outstations.
Ensuring that all Component purchases are within the approved annual budget, or process an appropriate budget amendment as required
Developing and amending of all Technical procurement related processes.

Avsec Controller Vacancy | Etihad Airways careers



Avsec Controller (Cargo and Catering)

Country
UAE

City
Abu Dhabi

Department
Cargo

Closing date
6 December 2011

Job Purpose
Responsible to supervise a team of Catering Security Officers and ensure etihad catering security standards are followed in regards to inspecting and guarding airline catering carts, vehicles and duty free, including High Profile flights screening, monitoring and escorting as per ICAO, GCAA, TSA and our Airline Security Programme’s requirements.

Responsibilities
In conjunction with the Security Manager (Cargo and Catering) supervise a team of officers at the Catering facility to maintain established security processes that support GCAA standards and directives, along with airport and airline security processes and regulations pertaining to catering. As well incorporating compliance with all Etihad standard operating procedures.

Supervise in corporation with other associates the inspection of seals of Meal, duty free and bar carts. As well ensure the appropriate search and inspection of the catering vehicles.

Ensure that the recording and verification of seals is done most professionally by the security officers and reports to be submitted on a daily and monthly basis.
Ensure that catering security supplies like seals, tapes and stickers are in stock and replenished accordingly and kept secured from unauthorized access. Provide escort when necessary to high risk flight catering and ensure no unlawful interference to it.

Reports incidents, theft and pilferage pertaining to EY catering items and recommending solutions, and assist in compiling data irregularities. Challenge and Prevent unauthorized access to catering and restricted areas of EY operations and liaising with local authorities initiating investigations in such matters. Prepare statistics of long, medium, short and high profile flights.
Completes written log entries in support of the security function; Documenting/Recording Information, Entering, Transcribing, Storing, or Maintaining information in written or electronic form.

Liaising with the Catering Management on issues affecting EY interests and keep Security Manager (Cargo and Catering) well informed and seeks guidance. Regularly review current practices and procedures and recommending new improved method to constantly enhance performance and match the new criminal trends. Auditing catering Facilities at Hub and outstations.

Review the performance of staff in an unbiased and professional way. Consistently review various reports to identify and eliminate sources of loss and prevent future losses.

Manager Service Transition Vacancy | Etihad Airways careers



Manager Service Transition

Country
UAE

City
Abu Dhabi

Department
Information Technology

Closing date
7 December 2011

Job Purpose
Takes full responsibility for budgeting, estimating, planning and objective setting for Service Transition Department. Identifies and manages resources needed for the planning, development and delivery of Service Transition specified information and communications systems services and products. Recognises, and actively seeks ways to exploit information technology to address complex business, organisational and technical issues, of both a conventional and innovative nature. Ensures that professional standards are maintained.

Responsibilities

Overall planning and management of Service Transition delivery / Managing and coordinating the Service Transition functions
Making a final recommendation to the business and IT regarding the decisions to release and deploy into production. Ensuring all organizational policies and procedures are followed throughout transition
Ensuring the final delivery meets the agreed customer and stakeholder requirements specified in the Service Design.
Defining the requirements, processes and tools for Transition Planning and Support
Maintaining and integrating lower level plans to establish overall integrated transition plans, including planned vs. actual

Maintaining and monitoring progress on Service Transition changes, issues, risks and deviations including tracking progress on actions and mitigation of risks
Maintaining records on and providing management information on resource use, project/Service Transition progress, budgeted and actual spend

Managing and coordinating requests for resources and Coordinating Service Transition activities across projects, suppliers and service teams where appropriate
Publishing Service Transition performance statistics and identifying key areas for improvement

Undertaking formal quality reviews of the Service Transition, release and deployment plans and agreed transition activities in accordance with the quality management plan
Managing support for tools and Service Transition processes
Communicating with stakeholders

Airworthiness Controller Vacancy | Etihad Airways careers



Airworthiness Controller

Country
UAE

City
Abu Dhabi

Department
Closing date
4 December 2011

Job Purpose
Responsible to have complete control of the Certificate of Airworthiness renewals for the entire
Etihad fleet as required by the CAR M regulations. Liaise with the Fleet Airworthiness Managers
to ensure timely C of A renewals are carried out and assisting in the physical aircraft surveys,
document reviews and aircraft audits.

Responsibilities
Responsible in conducting aircraft physical inspections and technical records review for C of A renewals.
Responsible for developing and control of an aircraft inspection schedule to ensure timely aircraft physical inspections and document reviews take place.
Responsible for planning with EY OMPC, ADAT planning and Technical Records to establish/schedule aircraft ground times and maintenance slots for the aircraft physical inspections.

Responsible in maintaining aircraft C of A renewal history and tracking of documents through a computerized system and have quick access to records inspection by the GCAA.

Liaises with GCAA on Certificate of Airworthiness issue, renewals and recommendations on behalf of the Head of Quality and follow up.
Responsible for the development and control of the checklists required for the C of A renewals.

Responsible in reviewing reports related to the Airworthiness Review
Certificate inspections and informing Snr Manager Quality Airworthiness of adverse trends or areas requiring urgent attention and improvement.
Evaluate, coordinate and carry-out projects that are deemed necessary by the Snr Manager Quality Airworthiness to enhance the Airworthiness functions of the departments.

Sales Officer (Cargo) Vacancy | Etihad airways careers



Sales Officer (Cargo)

Country
UAE

City
Dubai

Department
Commercial

Closing date
6 December 2011

Job Purpose
The job exists to ensure sales supplier selection and reviews are executed in compliance with corporate guidelines. The job holder is also required to drive revenue generation through effective analysis of sales performance, implement EYCC business plan and drive business development activities.

Responsibilities
To generate cargo sales revenue through effective territory management and implementation of the sales strategy
Drive station level revenue to meet budget
Design and deliver robust sales analysis to assist sales team performance measurement
Manage and drive sales initiatives for new opportunities- business lanes/new stations.
Direct use of technology, interface with Head office IT, Finance and other teams to drive automation.

Requirements
Qualifications and Education:

University graduate.

Experience:
At least 5 years in a commercial role in the freight/logistics industry.
Advanced knowledge of cargo processes, understanding of contracts & procurement guidelines.

Training:
Expert competence in MS Office – Excel, Access, Power point, etc.,
Reporting tools – desirable.

Senior Facilitator Vacancy | Etihad Airways careers



Senior Facilitator

Country
UAE

City
Abu Dhabi

Department
Learning and Development

Closing date
29 November 2011

Job Purpose
To design, deliver, evaluate and review all learning initiatives for employees across the Etihad network. Engage with the business and develop effective relationships to ensure effective implementation of development interventions.

Responsibilities

Assist in route profitability improvement plans.
Utilise available tools, market intelligence, economic data and internal reporting to measure, report monthly and advise on market activity, market performance and route performance.

Produce and present to management, bi-annual detailed commercial
Deliver learning interventions that includes classroom training, blended learning and on the job coaching in order to ensure best practices and enhancement of the employee brand.

Research and design training materials and development interventions that are aligned to Etihad specific requirements
To develop strong relationships with business units to identify learning needs and thereby ensure interventions meet organizational goals.
Review and enhance existing learning interventions on a continuous basis and provide recommendations for enhancement.

To develop own and other’s skills and knowledge base as required, based on any new development within Etihad and in the industry in general to ensure competence and relevance of knowledge.

Conduct evaluations and assessments to assess the effective transfer of learning into the workplace to ensure increased organizational effectiveness.
Provide face-to-face and written feedback to participants and submit daily, weekly and monthly reports to senior facilitator and training manager when necessary
Identify development needs for participants during the training, feedback to line managers and provide individual on-job-coaching in the workplace to entrench learning
Act as subject matter expert on any major project and maximize working relationships with the concerned project owners or line departments to provide an ideal learning solution to support the roll out to the network in order to keep abreast of best practices.

Cargo Manager- UK & Ireland Vacancy | Etihad Airways Careers



Cargo Manager- UK & Ireland

Country
UNITED KINGDOM

City
London Heathrow

Department
Cargo Sales

Closing date
29 November 2011

Job Purpose
Generate and optimize revenue for EY Crystal Cargo (EYCC) by effective management of the sales team and development/implementation of a robust territory sales and marketing strategy. To ensure cargo handling operations are operating in accordance with all EYCC processes and procedures and in line with current CSM, country and international regulations. To manage standards and GSA performance through SLA reporting and manage process change in line with EYCC cargo development needs.

Responsibilities
Develop and implement cargo sales and marketing strategies for the assigned area to grow market share, meet and exceed agreed cargo revenue targets.
Develop and maintain excellent customer relationships including key customers, sales agents, shippers, forwarders etc at all levels. Ensure EYCC visibility in the assigned area to all customer decision makers.

Manage sales costs, coach, direct and motivate country sales team. Measure sales force effectiveness and take action to improve quality and coverage.
Collect, collate, provide feedback to HQ and pro-actively take action on market intelligence.

Effectively manage GSA performance, challenge current work practices to ensure effective utilization of all available resources.
Use primary tools of KPI and SLA to ensure compliance with EYCC standards and service levels.

Direct EY GHA change process to implement all new EYCC product enhancements and developments.
Ensure GHA implements all relevant governmental, international and cargo specific regulations when applicable.

Cargo Manager-Thailand Vacancy | Etihad Airways careers



Cargo Manager-Thailand

Country
THAILAND

City
Bangkok

Department
Cargo Sales

Closing date
29 November 2011

Job Purpose
Generate and optimize revenue for EY Crystal Cargo (EYCC) by effective management of the sales team and development/implementation of a robust territory sales and marketing strategy. To ensure cargo handling operations are operating in accordance with all EYCC processes and procedures and in line with current CSM, country and international regulations. To manage standards and GSA performance through SLA reporting and manage process change in line with EYCC cargo development needs.

Responsibilities
Develop and implement cargo sales and marketing strategies for the assigned area to grow market share, meet and exceed agreed cargo revenue targets.
Develop and maintain excellent customer relationships including key customers, sales agents, shippers, forwarders etc at all levels. Ensure EYCC visibility in the assigned area to all customer decision makers.
Manage sales costs, coach, direct and motivate country sales team. Measure sales force effectiveness and take action to improve quality and coverage.
Collect, collate, provide feedback to HQ and pro-actively take action on market intelligence.
Effectively manage GSA performance, challenge current work practices to ensure effective utilization of all available resources.
Use primary tools of KPI and SLA to ensure compliance with EYCC standards and service levels.
Direct EY GHA change process to implement all new EYCC product enhancements and developments.
Ensure GHA implements all relevant governmental, international and cargo specific regulations when applicable.

Requirements
Qualification & Education:

Degree level education with acquired specialization in cargo sales

Cargo Manager- South Korea Vacancy | etihad airways careers



Cargo Manager- South Korea

Country
SOUTH KOREA

City
Seoul

Department
Cargo Sales

Closing date
29 November 2011

Job Purpose
Generate and optimize revenue for EY Crystal Cargo (EYCC) by effective management of the sales team and development/implementation of a robust territory sales and marketing strategy. To ensure cargo handling operations are operating in accordance with all EYCC processes and procedures and in line with current CSM, country and international regulations. To manage standards and GSA performance through SLA reporting and manage process change in line with EYCC cargo development needs.

Responsibilities
Develop and implement cargo sales and marketing strategies for the assigned area to grow market share, meet and exceed agreed cargo revenue targets.
Develop and maintain excellent customer relationships including key customers, sales agents, shippers, forwarders etc at all levels. Ensure EYCC visibility in the assigned area to all customer decision makers.
Manage sales costs, coach, direct and motivate country sales team. Measure sales force effectiveness and take action to improve quality and coverage.
Collect, collate, provide feedback to HQ and pro-actively take action on market intelligence.
Effectively manage GSA performance, challenge current work practices to ensure effective utilization of all available resources.
Use primary tools of KPI and SLA to ensure compliance with EYCC standards and service levels.
Direct EY GHA change process to implement all new EYCC product enhancements and developments.
Ensure GHA implements all relevant governmental, international and cargo specific regulations when applicable.

Pricing Analyst Vacancy | Etihad Airways careers



Pricing Analyst

Country
UAE

City
Abu Dhabi

Department
Revenue Management

Closing date
29 November 2011

Job Purpose
Drive revenue maximizing EY pricing and distribution strategies in the EY markets by managing and controlling the operational delivery of Pricing and Distribution
Deliver and Maintain Quality standards of all Pricing products across the Etihad on-line markets as well as off-line points

Responsibilities
Evaluate and assess pricing requests coming in from Etihad stations
Ensure quality checks of fare requests are conducted before recommending for approvals.
Ensure pricing recommendations sent by field are in line with route forecast expectations
Work with sales team and sales support to improve understanding & use of key revenue management performance indicators s
Conduct post-filing quality check on fares on a regular basis

Requirements
Qualifications and Education:
University graduate
Experience:

Minimum 5 years required in the airline industry with qualification in tariff and ticketing disciplines.
Proven experience in delivering state-of-the-art fare products and rules.
Training:

Recognized IATA or Airline Advanced Passenger and Pricing Course.
Knowledge:

Superior analytical skills, both numeric and commercial and an excellent command of the English language
Must have knowledge of fare construction and GDS distribution.
Must be computer literate in Word, Excel, PowerPoint, etc/knowledge of MS Office applications

Report writing and presentation skills
High familiarity with GDS, MIDT, management information system reports, etc

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Etihad Airways For More Information about Etihad careers and apply Etihad careers online visit : Etihad Careers or Etihad
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Manager HRSS Outstations Vacancy | Etihad airways careers



Manager HRSS Outstations

Country
UAE

City
Abu Dhabi

Department
HR Shared Services

Closing date
27 November 2011

Job Purpose
With the growth in the Etihad business is an increasing number of Etihad employees based at outstations and across different countries and locations; in October 2011 this number stood at 15% of all employees (1,300), 45 countries and 69 different locations. This position is a key member of the HR Shared Services management team with responsibility to:

Lead the effective and efficient delivery of HR shared services functions for outstations in-ordination with key HR, Finance and other divisional stakeholders; this includes: establishing standards and controls for payroll, employee and manager administration, position/headcount administration; and driving continuous improvement of core processes ensuring they are fit for purpose for outstation delivery

Responsibilities
You will responsible to:
In partnership with the HR BP team, ensure effective processes and controls are in place to enable the effective management of headcount in line with budget and related out-of-cycle approvals; design and deliver appropriate position MI and reporting for stakeholders

Manage Outstation employee data in the system and control system updates. Ensure compliance as per policy and Audit requirements
Identify and deliver on key enablers for country start-up ensuring all processes are in place for the delivery of HR services in country in line with the HR plan.
Ensure HR systems meets business requirements ie self-service & management reporting etc and lead system implementations and enhancement for outstations in co-ordination with HR system team & HRBP

Partner with Finance to establish/improve outstation Payroll controls to deliver a whole of company payroll quality control environment and KPIs along with regular reporting to key stakeholders; Implement Term Sheet changes in co-ordination with Head of HR and Policy and Reward Department.

Manage annual Pay for Performance implementation for outstations and communication to International HR and Finance Managers. Liaise with Head of HR and ensure timely process and payment of Sales Incentive, bonus and other incentives
Manage process of International assignment/International transfers with a focus on the employee experience and ensure timely completion and effective communication to all relevant parties

Manage process of employee changes for outstations which includes receiving employee change requests, letter preparation, system updates and communication to line manager and finance managers.

Implement service reviews with customers and deliver specialist service to outstation employees within Service Level Agreements, identify areas for improvement in order to maintain these agreements.

Manager Commercial Planning Vacancy | Etihad Airways careers



Manager Commercial Planning

Country
UAE

City
Abu Dhabi

Department
Closing date
29 November 2011

Job Purpose

The Commercial Performance Analysis Centre of Excellence (Centex) team at Etihad provides the core analytical function for the company; driving business improvement by providing expert guidance on network and product performance, identifying and quantifying opportunities and monitoring performance of key projects.

Centex is involved in deep analysis of revenue performance to identify emerging opportunities to support revenue targets. Working with business partners from revenue management, marketing, sales and operations, Centex performs analysis to ensure all revenue opportunities are explored from all market segments to maximize revenue opportunities. Creative analytical thinking is encouraged.

The team come from diverse cultural and education backgrounds and work in an environment that provides support and development opportunities to become subject matter experts and leaders in their field.

Responsibilities
The role will primarily involve the following responsibilities:
Assist in route profitability improvement plans.
Utilise available tools, market intelligence, economic data and internal reporting to measure, report monthly and advise on market activity, market performance and route performance.

Produce and present to management, bi-annual detailed commercial plans and budgets covering: seasonality, directionality, competitive activity or threat, agency support, corporate support, providing recommendations and managing the implementation of such plans to optimise route profitability.

Etihad Airways Vacancy for Lead Internal Auditor



Lead Internal Auditor

Country
UAE

City
Abu Dhabi

Department
Closing date
28 November 2011

Purpose

To undertake Business Advisory projects, assist with Enterprise Risk Management, and also in the running of Etihad’s Compliance function

Responsibilities

Support Head of Risk & Advisory by leading or assisting with the performance of various consultancy type engagements within the business e.g. reviews of controls, adhoc projects, due diligence assignments, value for money reviews, project / programme assurance.

Assist in the smooth administrative functioning of the Audit & Risk departments including:
• Development of procedures and templates
• Research for best practices ideas and thought leadership
• Adhoc internal assignments to improve function capabilities
Support Head of Risk & Advisory by assisting in corporate risk management initiatives, including follow up of risk mitigation initiatives,
Compliance
Assist in developing and managing Etihad’s compliance programme including:
• Maintain an excellent understanding of key Etihad policies and procedures
• Answer queries from the Business on the Code of Business Conduct and general compliance issues.
• Log requests for approvals (e.g. gifts etc) and maintain a log of responses on the behalf of the Ethics committee.
• Conduct effective investigations into Code of Business Conduct violations.
• Support the Business to conduct better investigations themselves through advice, provision of templates, documented procedures, and training.
Fraud Prevention and Detection
Assist with the Senior Manager in performing fraud risk assessments including:
• Planning
• Interviewing management to elicit fraud risks
• Facilitating fraud risk workshops
• Documenting results
• Use of Data Analytical Tools (e.g. ACL)

Job Openings of Lead Internal Auditor | Etihad Airways careers



Lead Internal Auditor

Country
UAE

City
Abu Dhabi

Department
Closing date
29 November 2011

Job Description

This role will involve leading and performing the IT testing on core applications within integrated audits and assisting on IT specific audits (covering infrastructure and processes). The individual will be involved in conducting all stages of reviews from planning to reporting, to assess the adequacy of the internal controls and adherence to corporate governance. The individual will also be responsible for providing training and coaching to business auditors on basic IT general controls.

You will be responsible for assisting in implementing the data analytics strategy (including continuous monitoring and auditing) for the organization and providing recommendations to automate and streamline processes. The role requires providing coaching and training for the team, writing simple and complex scripts and identifying cost saving opportunities.


Responsibilities
Conduct all aspects of audits competently in a team leader capacity, including planning, fieldwork and reporting. Following up on open audit observations.
Identify areas of concern and communicate these to senior management in an unbiased and timely manner.

Manage multiple tasks through to completion within agreed timescales.
Drive and embed data analytics and the use of computer assisted audit techniques within the team and audit process.

Ensure continuous communication with immediate superior. Provide regular updates on audit progress and escalate issues or challenges faced proactively.
Ensure own technical skills are always advancing and are being kept in line with international best practice. Ensure familiarity with current issues in accounting/auditing/IT, research, continuing professional development and airlines business processes.

Manage the performance of internal auditor(s) and graduate auditor(s) to ensure they develop auditing skills and knowledge which provide maximum value for the business process and relevant for career advancement. Provide coaching to help development process where necessary.

Perform ad-hoc special projects as requested from time to time by senior management with minimal notice. Prioritize work effectively.
Develop and maintain work relationships with colleagues and business management, ensuring interaction during assignments is proactive and professional.
Undertake any other task assigned from time to time such as managing co-source partner, attending meeting to represent Internal Audit etc.

Lead Internal Auditor Vacancy | Etihad Airways careers



Lead Internal Auditor

Country
UAE

City
Abu Dhabi

Department
Closing date
29 November 2011

Job Description
To lead audit engagements, conducting all stages of reviews from planning to reporting and ensuring robust controls and adherence to corporate governance. To contribute to the strategic development of the corporate audit function and ensure that the department values are upheld at all times.

Responsibilities
Conduct all aspects of audits competently on a team leader capacity, including timely completion of resource budget, timetable and communication plan, audit programme, fieldwork, thorough workpaper file, portal update and draft report.
Ensure continuous communication with immediate superior. Provide regular update on audit progress, submit progress report and escalate issues or challenges faced proactively

Proactively leverage knowledge and skill strengths of colleagues (VPIA, HIA, MIA and consultants) to ensure reviews are complete with minimal review points.
Ensure own technical skills are always advancing and are being kept in line with international best practice. Ensure familiarity with current issues in accounting/auditing, research, continuing professional development and airlines business processes.

Competent in using audit management & analytic tools.
Build on expertise as a leading airline auditor and business consultant or partner by continuously expanding knowledge of own specialist areas.

Manage the performance of internal auditor(s) to ensure they develop auditing skills and knowledge which provide maximum value for the business process and relevant for career advancement. Provide coaching to help development process where necessary.
Perform ad-hoc special projects as requested from time to time by the Manager Internal Audit or Head Internal Audit with minimal notice. Prioritize work effectively.

Maintain excellent working relationships with colleagues and ensure interaction during projects is proactive and professional.
Undertake any other task assigned from time to time such as managing co-source partner, attending meeting to represent Internal Audit etc

Job Openings of Guest Services Agent | Etihad Airways Careers



Guest Services Agent

Country
IRELAND

City
Dublin

Department
Airport Operations

Closing date
28 November 2011

Job Purpose
To support the delivery an excellent airport guest experience which is aligned with the Etihad Airways corporate values

Responsibilities
You will responsible for:

Constant liaison with and handling of Check-in, Transfer Desk and other related areas for the smooth acceptance of passengers, Liaises with check-in, transfer desk and support Airport Services Supervisors in all areas.
Escort and direct Arriving/Departing passengers to the respective areas such as Hotel Desk, Visa Counter, Transfer Desk,Premium Lounges, Boarding Gates etc.
Coordinates handling of Company Materials/OCS and Records and assists Duty Officer to handle company material and records.
Liaison with G.H.A. for a quick processing of hotel and transfer passengers. handling.
Assist Passengers in regard to Entry Requirements, Visas, Residence Permits.
Ensure passengers are assisted smoothly through airport facilities.
Assist in all day to day administration duties.
Requirements
You should be minimum high school, ideally with 1 year with airline experience in customer services.

Marketing Executive Vacancy | Etihad Airways Careers



Marketing Executive

Country
Philippines

City
Manila

Department
Sales

Closing date
29 November 2011

Job Purpose
To deliver innovative and inspiring marketing campaigns that demonstrate a strong return on investment, positioning Etihad as the World’s Leading Airline.

Responsibilities
Essential

Bachelor’s Degree in a Business Management related area (a specialization in Marketing or Communications would be a distinct advantage)
3 years experience in marketing / communications role
Experience in the various disciplines of Marketing Communication such as advertising, media, direct marketing, below the line & online advertising.

Experience in market sector targeting, ability to address market complexities, product offer development, features-benefits-solutions selling, communication metrics, analytical intelligence with a quick understanding of complex coherences etc.;
Played a key role in conceiving and delivering a genuinely innovative and effective marketing campaign
Campaign conception, execution, tracking and reporting
Budgeting and account processing
Creating reports including sales results analysis
Strong negotiation and presentation skills.
Ability to analyse booking data and recommend/take appropriate action
Strong interpersonal skills and social competence, team player

Desirable: Any of the following:

Experience in loyalty marketing and particularly frequent flyer schemes
Experience in graphic design, experiential marketing, conference & events & expos
Experience in partnership management, sales and marketing
Direct experience managing the creative agency relationship

Guest Services Agent Vacancy at Morocco | Etihad Airways careers



Guest Services Agent

Country
MOROCCO

City
Casablanca

Department
Airport Operations

Closing date
28 November 2011

Job Purpose
To support the delivery an excellent airport guest experience which is aligned with the Etihad Airways corporate values

Responsibilities
You will responsible to:

Constant liaison with and handling of Check-in, Transfer Desk and other related areas for the smooth acceptance of passengers, Liaises with check-in, transfer desk and support Airport Services Supervisors in all areas.
Escort and direct Arriving/Departing passengers to the respective areas such as Hotel Desk, Visa Counter, Transfer Desk,Premium Lounges, Boarding Gates etc.
Coordinates handling of Company Materials/OCS and Records and assists Duty Officer to handle company material and records.
Liaison with G.H.A. for a quick processing of hotel and transfer passengers. handling.
Assist Passengers in regard to Entry Requirements, Visas, Residence Permits.
Ensure passengers are assisted smoothly through airport facilities.
Requirements
You should be minimum high school, ideally with 1 year with airline experience in customer services.

Airport Operations Officer Vacancy | Etihad Airways Careers



Airport Operations Officer

Country
UNITED KINGDOM

City
Manchester

Department
Airport Operations

Closing date
26 November 2011

Job Purpose
To supervise the operation delivering an optimum guest experience at all ‘touch points’. Acts as a senior point of liaison for third party customer service staff ensuring that Etihad Airways ground handling requirements and customer service standards are met at all times.

Responsibilities
You wiYou will be responsible to:
Supervise and control flight-handling activities such as flight editing, check-in, transfers, boarding etc, in order to ensure an optimum standard of guest service, ensuring that all ground services business is delivered in accordance with the Etihad values.
Act as point of liaison for 3rd party check-in staff ensuring that resources provided are aligned with the SLA.
Responsible for the design and implementation of effective rosters which meet operational and legal requirements.
Conduct SLA audits on the landside operation and feed back the findings to the Airport Manager and GHA staff.
Will take an active role in Emergency Response and Business Continuity exercises.
Ensure that opportunities to optimize excess baggage revenues are identified and delivered.
Ensure the Performance Management of junior team members is carried out in accordance with the Etihad Airways values.
Will act as local guest services champion for airport feedback in consultation with HQ.
Other ad hoc duties as detailed by the business as and when required.

Etihad Airways Vacancy for Direct Sales & Groups Agent



Direct Sales & Groups Agent – Full time Maternity Cover up to 12 months

Country
UNITED KINGDOM

City
London

Department
Sales

Closing date
29 November 2011

Job Purpose
You will be responsible to maintain, service and account manage both “Direct accounts” and “Groups”, optimising all guests interactions and opportunities to convert into sales outcomes and maximise revenues. To efficiently handle all telephone enquiries, maintain excellent sales results and customer service whilst ensuring correct implementation of EY policies and procedures. Handling UK interline/staff travel.

Responsibilities
Your responsibilities shall include but not limited to:

Handle direct bookings identifying and pursuing potential opportunities to exceed revenue targets
Keep up-to-date with Etihad product, services, policy and procedures. Liaise with Head Office Medical department and handle all medical cases from the UK.
Maintain client records on Salesforce.com, process waivers and favours such as upgrade.
Handle Groups inquiries and bookings recognising potential business opportunities to exceed revenue targets.
Prepare, update and maintain weekly revenue reports
Provide excellent customer service with a ‘can do’ attitude and maintain effective working relationship internally and externally
Custodian of staff travel database
Responsible for balancing individual sales reports and incorporation of all sales reports
Account manage all direct relationships

Sales Support Assistant – Temporary Maternity Cover Vacancy | Etihad Airways



Sales Support Assistant – Temporary Maternity Cover (up to 12 months) - Full time

Country

UNITED KINGDOM
City
London

Department
Sales

Closing date
29 November 2011

Job Purpose
You will be responsible to provide support to sales team in delivering their revenue and profitability targets;liaising with travel trade, Etihad management locally and Head Office departments where appropriate. Provide full analytical support internally to account managers and management as required.

Responsibilities
Your responsibilities shall include but not limited to:

Support Account Managers, the Local Management team, Global Sales Support and Travel Trade activity, considering company verses client requirements in the process
Maintain client records in Salesforce.com, ensuring that other records that are/may be required for Audit purposes (eg FOC records) are continually up to date.
Process Travel Agency refunds and MCO’s.

Process Travel Agency ADM’s, waivers and favours
FOC reservations, through to FOC ticket issue – ensuring TSR is correct in the process
Fare Filing preparation and contract raising
Data preparation on a monthly basis for Account Managers and SM, including BSP reporting and data preparation for ADP’s. Prepares monthly BRM input from the UK
Fare distribution to trade, trade updates as required
Assist in Commercial related activity as required; attend events and promote Etihad in best light at all times.

Requirements
Educated to High School or higher. Excellent interpersonal skills, written and oral English, computer and GDS competency. Motivated self-starter with a penchant for sales

You are required to have the following:

Minimum of 2 years experience, preferably with an airline in a customer/sales services environment.
GDS knowledge, Fares and Ticketing
Excellent written and verbal communication skills
High computer literacy – MS office package…Word, Excel and Powerpoint.

Etihad Airways Vacancy for Lounge Agent- Part-time



Lounge Agent- Part-time

Country
GERMANY

City
Frankfurt

Department
Airport Operations

Closing date
26 November 2011

Job Purpose
Responsible to ensure that all guests are offered the highest level of hospitality during their travel experience at Manchester Airport, in particular during the time they spend visiting the lounge.

Ensure company standards / rules are maintained with regards to the handling of guests, grooming procedures, time keeping, training etc. inc food and beverage, catering service excellence and delivery to premium and Vip guests of the airline.

Responsibilities
You will responsible to:


Establish and utilize a professional working relationship in all areas of communication and public relations with all Etihad Airport Services, sales, ticketing and reservations and local authorities in order to provide smooth handling of all guests. (Maintain at all time.).

Diamond and Pearl zone guests are met, greeted and escorted, also extend the necessary courtesy required within the standard of the company.inc Host of Guest in the premium lounge./ in a consistent way that meets the requirements of allEtihad groundservices. Delivering exceptional and excellent fine dining experience to our guests.

Provide information and guidance to the guests of flight schedules, airline formalities in order to reflect a knowledgeable quality of service.Inc the airport facilities pertaining to the individual airport
Take a personal interest to listen to the needs of the guests and meet their requirements. Attend and brief all guests using the lounge facilities , procedures for boarding and facilities available to ensure a pleasant stay at the lounge, followed by on time boarding formalities . Inc using personality and initiative , being culturally aware of all nationalities and cultures/diversities.

Etihad Airways Gemrany Vacancy for Finance Administrator



Finance Administrator

Country
GERMANY

City
Dusseldorf

Department
Financial Reporting

Closing date
7 December 2011

Job Purpose
Ensure that all target dates are met with timely submission of reports to the Head office and transactions are verified and recorded in line with financial policies and procedures.

Responsibilities
Your responsibilities shall include but not limited to:
Ensure Monthly closing of GL,AP, AR in oracle by 7th of each month.
Compliance QR Financial policies and IAPs.
Reconcile Fixed Asset confirmation.

Reconcile KCL reports, stockand submit reconciliations of (Both pax revenue documents and cargo).
Prepare Cash flow statements and submit by 25th of each month ato HO for following month (in weeks).
Adhere and Local laws are complied Maintain and documents indexed.
Prepare Budget as per schedule.

Requirements
You should have minimum of 3-4 years experience in airline accounting .

In addition, you are required to have the following:
Bachelors Degree in Accounting or Equivalent.
Any accounting Package, Preferably in Oracle Financials.
MS Word/Excel.
Basic knowledge of Pax and Cargo Accounting.
Knowledge on aviation related expenditure.
Knowledge of local taxes and regulations.

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Etihad Airways For More Information about Etihad careers and apply Etihad careers online visit : Etihad Careers or Etihad
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Etihad Airways Gemrany Vacancy for Airport Operations Officer



Airport Operations Officer

Country
GERMANY

City
Munich

Department
Airport Operations

Closing date
26 November 2011

Job Purpose
To supervise the landside operation delivering an optimum guest experience at all ‘touch points’. Acts as a senior point of liaison for third party customer service staff ensuring that Etihad Airways ground handling requirements and customer service standards are met at all times.

Responsibilities
You wiYou will be responsible to:
Supervise and control flight-handling activities such as flight editing, check-in, transfers, boarding etc, in order to ensure an optimum standard of guest service, ensuring that all ground services business is delivered in accordance with the Etihad values.

Act as point of liaison for 3rd party check-in staff ensuring that resources provided are aligned with the SLA.
Responsible for the design and implementation of effective rosters which meet operational and legal requirements.
Conduct SLA audits on the landside operation and feed back the findings to the Airport Manager and GHA staff.
Will take an active role in Emergency Response and Business Continuity exercises.
Ensure that opportunities to optimize excess baggage revenues are identified and delivered.
Ensure the Performance Management of junior team members is carried out in accordance with the Etihad Airways values.
Will act as local guest services champion for airport feedback in consultation with HQ.
Other ad hoc duties as detailed by the business as and when required.

Etihad Airways Vacancy for Duty Manager Airport Operations



Duty Manager Airport Operations

Country
CHINA

City
Beijing

Department
Airport Operations

Closing date
26 November 2011

Job Purpose
To manage the airport operation on a shift basis ensuring that service delivery conforms to regulatory, operational, safety and customer service standards within a cost effective environment. Liaises with Airport Authorities and third party service providers ensuring that Etihad Airways ground handling requirements and customer service standards are met at all times. Manages all elements of the ground operation whilst on duty.

Responsibilities
You will be responsible to:

Deliver strong performance at the outstation, whilst managing relationships with relevant internal and external parties.
Ensure 3rd party resources are utilized in such a manner that maximum revenue and productivity can be achieved within given constraints.
Ensure that all airport activities are delivered safely and securely in compliance with Etihad corporate, local and CAR OPS regulatory standards.
Manage and audit Service Level Agreements with Ground Handling Agencies.
Responsible for the maintenance of Emergency Response and Business Continuity plans.
Ensure that opportunities to optimize airport revenues are identified and delivered.
Ensure the Performance Management of team members is carried out in accordance with the Etihad Airways values.
Ensure that all ground services business is delivered in accordance with the Etihad values.
Responsible for the delivery of delay, disruption and diversion plans.
Other ad hoc duties as detailed by the business as and when required.

Etihad Airways Vacancy for Airport Operations Officer



Airport Operations Officer

Country
CHINA

City
Beijing

Department
Airport Operations

Closing date
27 November 2011

Job Purpose
To supervise the landside operation delivering an optimum guest experience at all ‘touch points’. Acts as a senior point of liaison for third party customer service staff ensuring that Etihad Airways ground handling requirements and customer service standards are met at all times.

Responsibilities
You wiYou will be responsible to:
Supervise and control flight-handling activities such as flight editing, check-in, transfers, boarding etc, in order to ensure an optimum standard of guest service, ensuring that all ground services business is delivered in accordance with the Etihad values.

Act as point of liaison for 3rd party check-in staff ensuring that resources provided are aligned with the SLA.
Responsible for the design and implementation of effective rosters which meet operational and legal requirements.
Conduct SLA audits on the landside operation and feed back the findings to the Airport Manager and GHA staff.
Will take an active role in Emergency Response and Business Continuity exercises.
Ensure that opportunities to optimize excess baggage revenues are identified and delivered.
Ensure the Performance Management of junior team members is carried out in accordance with the Etihad Airways values.
Will act as local guest services champion for airport feedback in consultation with HQ.
Other ad hoc duties as detailed by the business as and when required.