Saturday, January 14, 2012

Service Delivery Manager Vacancy | IBM Careers

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Service Delivery Manager

Job ID GTS-0387927
Job type Full-time Regular
Work country Singapore
Posted 11-Jan-2012
Work city Singapore
Job area IT & Telecommunications (non consulting)
Travel No travel
Job category Project Management
Business unit Strat Outsrcng
Job role Service Delivery Manager
Job role skillset Service Management
Commissionable/Sales-Incentive jobs only No

Job description
1. Provide DPE single point of contact and be the advocate between Service Delivery and the DPE/PE/Client
2. Manage cost including annual DOU as appropriate between service delivery and the DPE/PE
3. Ensure positive client satisfaction and client relationship is maintained for service delivery
4. Drive/Manage service quality, performance, and improvement of service delivery processes
5. Participate in Over/Under (O/U) cost/recovery, identify ways to reduce cost, and improve service
6. Deliver on service commitments and participate in account plan/strategy
7. As directed by the DPE/PE, drive/manage subcontractors/third party providers
8. Participate in Technical proposal preparation and submit to DPE/PE for review and approval
9. Understand client requirements, business opportunity identification, guidance, support and closure
10. Provide technical support and participate in the Change Control Board and/or change control process
11. Participate in response to Requests for Service (RFS’s) on behalf of the delivery organization
12. Drive audit readiness and ISeC (Information Security Controls) compliance where appropriate

Skills associated with SDM role include:
Apply IBM GS Delivery Processes: Disciplines & Tools
Apply IBM Systems Management Methods & Tools
Apply Industry Solutions
Apply Process Management
Apply Quality Concepts
Implement Reporting Cycles/Methods
Manage Crisis
Manage Systems Management Environment
Manage Systems Management Metrics

5 yrs of project Management Experience

Bachelor's Degree
English: Fluent
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

IBM For More Information about IBM careers and apply IBM careers online visit : IBM Careers or IBM Website
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